Computer Plagued with a myriad of problems, haven't been able to solve any of them

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
• Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
• Click Start scan
• It will run rather quickly and will notify you of whether anything is found or not.
• Follow the instructions to delete/quarantine if asks you what to do when if finds something.

Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

Now try to run both Combofix and MGTools

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Please run the below as I run through those logs.

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some data on it
• Right click on the screen and select > Select All
• Press Control+C
• Open a notepad and press Control+V
• now please ATTACH that report to this thread

Well the running of a combofix script involves a drag and drop method, easier done on the desktop.

Usually they are kept up, unless a request is made for them to be taken down, which I can indeed do once we are finally finished.

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Spyware Doctor 8.0 <--- If this is just a free trial then it is useless and you might just as well uninstall it.

Little bit more to do.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
Avgfwfd
Folder::
c:\programdata\AVG10
c:\programdata\MFAData
File::
c:\windows\system32\DRIVERS\avgfwd6x.sys
c:\windows\UDB.zip
Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"AvgUninstallURL"=-
RenV::
c:\program files\Adobe\Reader 9.0\Reader\Reader_sl .exe
c:\program files\AVG\AVG9\avgtray .exe
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\Common Files\Java\Java Update\jusched .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\Microsoft Office 2007\Office12\GrooveMonitor .exe
c:\program files\QuickTime\QTTask .exe
c:\program files\Realtek\Audio\HDA\RtHDVCpl .exe

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now! (Don't forget the MBRCheck log. I must get some sleep now)

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Not all of them, no. For instance most of the tools we are using here update on a day to day basis. No point in keeping ineffective older versions lying around. That being said, with SUPERantispyware and Malware Bytes... it is worth keeping those pair of gems.

Continue on with my previous instructions in post # 5 now and attach logs once done. You must give me a description of how things are currently running for you too please.

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

They are visible to you because hidden files and folders are set to show whilst we remove malware.

Your running processes look just fine to me.

Little bit of vundo remains.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

RenV::
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\QuickTime\QTTask .exe
File::
C:\ProgramData\MvEa72Pd.dat

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Please wait until Kes gives you the all clear to do any updates. As to your flash drive:

Insert your flash drive before you begin. Hold down the Shift key when inserting the flash drive until Windows detects it to bypass the autorun feature. This will keep the autorun.inf from executing automatically.

Please have all your removable storage devices ready for disinfection.

Download Flash Disinfector by sUBs and save it to your desktop.

* Double-click Flash_Disinfector.exe to run it.
* Your desktop and icons may disappear. This is normal.
* It will do a cleanup of removable storage devices, and write a protected Autorun.inf file to help prevent re-infection.
* Follow any prompts that may appear.
* The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
* Wait until it has finished scanning and then exit the program.
* There will be no GUI interface or log file produced.
* Reboot your computer when done.

Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder. It will help protect your drives from future infection.

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Then your flash drive is fine.

Still need to remove a few things.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

RenV::
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\iTunes\iTunesHelper .exe

Reglock::
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe

* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Are you sure you are disabling all of your AV and AS software? Those two vundo files are still being reported. Probably the best thing to do is for you to see if you can use windows explorer to find and delete them. You may need to uninstall iTunes and Adobe and then reinstall them. Tell me if you can find and delete them.

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

No need to run RootRepeal. As far as cleaning dead registry items, use CCleaner and make sure you do the backup when prompted.

Good to know everything is running smoothly!!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

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Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Just leave them alone. Now let TimW know whether you wish for your attachments to be removed from this thread or not.

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

Yes, you should be good to go.

I would suggest that you uninstall any pirated software as you can find freeware programs to use instead.

There are many names for the same type of infections, it just depends on what AV software chooses to call them. But basically you had a Vundo infection.

We have seen much, much worse.

I would suggest that you continue with Comodo. Never use more than one AV program.

Unfortunately we are too busy to offer training to anyone who is not already a recognized expert. There are a few websites that provide training rooms. The process can take awhile to complete since there is a lot to learn and the people training you are doing it in their free time. Make sure that you are serious about wanting to spend the time to learn and have the time to perform malware removal this because it takes a strong committment. Check out the below sites:

BootCamp

Geek U!

What the Tech Classroom

BleepingComputer Malware Removal Training Program

We can remove your logs, but there isn't anything in them that can identify you. Are you sure you want me to do that?

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

There is not a way for us to restrict who views the logs. But be assured, they do not give any personal info that could in any way reveal any personal info that would lead someone back to you. The logs now only serve as a "learning tool" for anyone with similar issues. :major

 

Re: Computer Plagued with a myriad of problems, haven't been able to solve any of the

You're welcome. Safe surfing.