Computer runs really slow, done all steps on Read Me and Run

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by clover12, Sep 17, 2013.

  1. clover12

    clover12 Private E-2

    Hi all..

    I'm a new member here, found your tips on how to remove malware infections from google search...

    I was in Dublin 10 days ago visiting a friend and the problem on my laptop started when I first connected to the wireless connection in his apartment.
    I was browsing the internet with Google Chrome and then everything started to stop and freeze. I had to use the power button to shut down and restart the laptop.
    The problem still persist after I restarted it.

    Long story short, I've been struggling with the problem ever since.
    Last week I've done hours of virus scanning with Avast installed on the computer, eset online scanner and even Linux-based Kaspersky Resue Disk but nothing really changed.

    I've done all steps listed on Read Me and Run First thread, PLEASE help me with this problem. I really don't want to resort to re-installing the OS.

    As additional information my laptop is ACER Aspire MS 2346 and I've been using this for a little more than a year. Please let me know if you need any additional information.

    PS. I stopped the scanning by Hitman Pro in the middle because it was actually the second scan I did, and the first one took really long time to finish scanning 'Additional Remnants' and I forgot to save the scan log for the first one... X(

    Thank you very much....
     

    Attached Files:

    clover12, Sep 17, 2013
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The only malware I am seeing is your cracked software.

    Download OTM by Old Timer and save it to your Desktop.


    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.


    Code:
    :Processes
explorer.exe
:Files
C:\Users\Didin Wahidin\Downloads\Adobe Photoshop CS6 13.0.1 Final  Multilanguage (cracked dll) [ChingLiu]\cracked dll\64 bit\amtlib.dll
C:\Users\Didin Wahidin\Downloads\Adobe Illustrator CS6 16.0.0 (32-64 bit) [ChingLiu]\Crack 32 bit\Illustrator.exe
C:\Users\Didin Wahidin\Downloads\Adobe Illustrator CS6 16.0.0 (32-64 bit) [ChingLiu]\Crack 64 bit\Illustrator.exe 
C:\Windows\TEMP\*.*
C:\Users\Didin Wahidin\AppData\Local\Temp\*.*

:Commands
[purity]
[ResetHosts]
[start explorer]
[Reboot]

    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it in your next reply.


    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

    Reboot and rerun Hitman and attach that new log as well.

    Be sure to tell me how things are running.
     
    TimW, Sep 17, 2013
    #2
  3. clover12

    clover12 Private E-2

    Thanks for the quick response TimW...

    Yeah, it's kind of embarrassing... :-o

    I did what you instructed me to do and you can find the logs attached.

    Another note for HitmanPro, during the scanning process it took only about 12 minutes to go from 0 to 100% but the scanning for 'malware remnants' seems to go on forever without any finish line insight.... So I stopped the scan after it runs for more than an hour... Is this normal..?

    There seem to be nothing significant found though... :/

    The computer is still running slowly, I had to restart it twice before I can finally access this site and post this... X(

    Please let me know if I can provide you with additional details that might help solve the problem...

    Thank you so much for spending your valuable time on this....
     

    Attached Files:

    clover12, Sep 18, 2013
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    A slow computer is not always due to malware:

    Please explain what operations are slow! For example answer the below:

    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?
     
    TimW, Sep 18, 2013
    #4
  5. clover12

    clover12 Private E-2

    Indeed... That's what I start to think right now...

    The booting process runs normally, it isn't slower than usual. And the laptop actually runs pretty quick for the first few minutes after start up. But after that every PROCESS starts lagging.... browsing and managing the files on the hard disk, starting up any application, browsing the internet, opening up media files... basically everything...
    At some points even opening the start menu is difficult...

    It is pretty much the same in boot mode...

    I did observe the CPU performance, it fluctuates quite wildly but never goes to really high level...
    RAM is always at around 1,5-1,8 GB which I assume is normal for Windows processes...

    Shutting down some time does take much time, but it is pretty much normal...

    I'm actually wondering if it's possible for this to be caused by a physical damage to the hardware...? is there any way to test this...?
     
    clover12, Sep 19, 2013
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am going to suggest that you post in the software forum for additional assistance.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    After doing the above, you should work thru the below link:

     
    TimW, Sep 19, 2013
    #6
  7. clover12

    clover12 Private E-2

    Thank you so much for your assistance TimW....
    I really appreciate the time and effort you spent on this issue... :)
     
    clover12, Sep 19, 2013
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. ;)
     
    TimW, Sep 19, 2013
    #8

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