connection issues after cleaning malware.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Jskarie, Nov 19, 2010.

  1. Jskarie

    Jskarie Private E-2

    I followed your guide on malware removal (I've used it/recommended it to quite a few people, thank you). I cleared up the majority of the obvious malware, but I'm concerned I still have malware.

    I hit a site with a java msg in firefox. It loaded a message asking to scan using microsoft's virus scanner. Like an idiot I clicked remove, when I do not have microsoft's virus scanner. I relized what I did, and unplugged my computer to stop the malware installation I could. Avast was no help.

    1. chrome dies(aw snap) immediately after starting up. (removed it, deleted all it's temp files/registry, reinstalled it, installed the beta version, no dice)
    2. league of legends fails to load. (It worked just before the malware)

    I only have 4 files, because I couldn't get rootReveal to run on my computer. Error msg below.
    FOPS - DeviceIoControl Error! Error Code = 0x0000024 extended Info (0x000000dc)
    DeviceIoControl Error! Error Code = 0x1e7

    I also ran Kaspersky Rescue disk, which found one piece of malware which it removed...
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

    WinSCP 4.1.9 <--- Uninstall this if you did not intentionally install it yourself.

    Running from: G:\ComboFix.exe <--- Combofix needs to be directly on your desktop.

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    File::
    c:\windows\system32\drivers\wqkycbv.sys 
    Folder::
    c:\users\scary\AppData\Roaming\Uzdix
    Driver::
    wqkycbv
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      [​IMG]

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    You must tell me how things are running.
     
  3. Jskarie

    Jskarie Private E-2

    Thanks so much for the help. Both programs are now working.

    I uninstalled WinSCP 4.1.9 (i use it for work), I'll re-install it next time I need it.

    Do you manually read the log files, or is there a set of scripts which you run to analyze the log files?
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're most welcome. :) Glad to hear those programs are functional again.

    I never trust analysers, we go through the logs manually ourselves, yes.

    Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  5. Jskarie

    Jskarie Private E-2

    again thank you so much. Is there a place I can donate to show my thanks?
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No problem, was glad I could be of assistance to you. We do not accept donations per se, however, at the end of every one of my posts are two links, one for software, one for geekwear. Take a look! :)
     

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