Continuing Trojan problems

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by pkenned4, Aug 24, 2009.

  1. pkenned4

    pkenned4 Private E-2

    I keep having recurring Trojan problems. I ran all the programs and have tried cleaning everything. Here are the logs. Thanks
     

    Attached Files:

  2. pkenned4

    pkenned4 Private E-2

    malwarebytes log
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You are 157 databases versions out of date with Malwarebytes. So run Malwarebytes and click the Update tab. Then click the Check for Updates button so you update to the current version of the program and database. Then run a new scan with it too. Attach the new log.


    Please remove MGtools.exe from your Desktop as it does not belong there.
    C:\Documents and Settings\jbloom1\Desktop\MGtools.exe

    Uninstall the below software:
    SAS Private JRE (J2SE(tm) Java Runtime Environment 1.4.2_09)
    Java(TM) SE Runtime Environment 6
    Java(TM) SE Runtime Environment 6 Update 1
    Java(TM) 6 Update 6
    Viewpoint Manager (Remove Only) <-- should have been uninstalled in step 5 of the READ ME
    Viewpoint Media Player <-- should have been uninstalled in step 5 of the READ ME

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the new log from Malwarebytes
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
    Last edited: Aug 28, 2009

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