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Why is it that you have two antivirus installed? You need to get rid of one immediately before continuing.

• avast! Free Antivirus
• Norton Internet Security

Please disable Spybot's TeaTimer.

How to disable Spybot's TeaTimer

Uninstall outdated Java.

• Java(TM) 6 Update 17
• Java(TM) 6 Update 16

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R3 - URLSearchHook: (no name) - - (no file)
• O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
• O15 - Trusted Zone: http://software.kuaiche.com

After clicking Fix exit HJT.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
X6va001
X6va003 
File::
c:\users\Michelle\AppData\Local\Temp\001D06B.tmp
c:\users\Michelle\AppData\Local\Temp\00383EE.tmp
Registry::
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\X6va001]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\X6va003]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{A9DB8F31-C852-4A14-8E79-6764BD89638A}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now, and what problems may remain.

 

No, what you attached is of no use, so, please run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this

 

You attached C:\MGlogs.zip to your first message. Either this 1st copy should still be there or the new copy. The only way it would not be there now is if you deleted it. Are you sure that you are looking in the root folder ( C:\ ) and not looking inside of the C:\MGtools folder.

When you run GetLogs.bat do you see lot's of info appearing in the black command prompt window for 5 to 10 minutes or does the command prompt window just appear and then quickly disappear.

 

Yes it does for Vista and Win 7. Kestrel13! needs to update her boilerplate messages.

 

Done.

Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

Run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Not topic for the malware forum.

What issues remain?