Daughters computer infected

Welcome to Major Geeks!

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Now uninstall the below two programs:
Viewpoint Manager (Remove Only)
Viewpoint Media Player

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: {a278a421-6abf-a48b-ea54-4e770a73d83a} - {a38d37a0-77e4-45ae-b84a-fba6124a872a} - C:\WINDOWS\system32\fpshavyw.dll
O2 - BHO: (no name) - {BBB05D9E-0297-404D-A6BF-D8F2876B84A6} - C:\WINDOWS\system32\gebcdde.dll
O2 - BHO: (no name) - {d3fd0f9d-25e0-4c8d-bf33-ac68fdf6c6af} - C:\WINDOWS\system32\kbdplc.dll (file missing)
O2 - BHO: (no name) - {E94428CB-FBF3-4C87-862A-86FB0EC0712C} - C:\WINDOWS\system32\ddcyv.dll
O3 - Toolbar: (no name) - {11A69AE4-FBED-4832-A2BF-45AF82825583} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [64d2ec13] rundll32.exe "C:\WINDOWS\system32\rsiagjby.dll",b
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O20 - Winlogon Notify: gebcdde - C:\WINDOWS\SYSTEM32\gebcdde.dll
O20 - Winlogon Notify: kbdplc - kbdplc.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

 

You're welcome.

Then manually delete all files in the below two folders. Windows may block removal of a couple of items from the current date so you will need to work around that.
C:\WINDOWS\Temp
C:\Documents and Settings\HP_Owner\Local Settings\Temp

The trojan may have renamed the file. It can do this at each reboot or power down.

Just finish all steps and attach the new logs. Then do not power down or reboot.

 

Each user account has to be clean separately. If you are posting logs now from a different user account, it will not completely help the other account. Each account has their own registry entries to clean. So are these logs from a different account.

 

The procedure I worked up was based on your original logs which were for the USERNAME=HP_Owner, that is the one you need to run the fix in message # 3 on and then attach new logs for the HP_Owner account.

 

Note however that since you have logged into other accounts and have more than likely rebooted the computer, the fix for HP_Owner will more than likely not work 100%. I already see at least a few new files to delete, like the below:

C:\WINDOWS\system32\rxxwwpke.exe
C:\WINDOWS\system32\afnvlkhv.dll
C:\WINDOWS\system32\cjxflech.dll
C:\WINDOWS\system32\cjxflech.dllbox

And other registry keys may now be in place too.

You can try doing the below on the account named Mom
This may or may not help the other accounts completely.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

 

You have to get a new log! You are trying to attach the same one that was already attached.

 

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {13283454-7682-4CFD-82C5-2ABDD9BE5EA3} - C:\WINDOWS\system32\ddcyv.dll (file missing)
O2 - BHO: (no name) - {A95B2816-1D7E-4561-A202-68C0DE02353A} - C:\WINDOWS\system32\cjxflech.dll
O3 - Toolbar: Security Toolbar - {11A69AE4-FBED-4832-A2BF-45AF82825583} - C:\WINDOWS\system32\cjxflech.dll
O20 - Winlogon Notify: cjxflech - C:\WINDOWS\SYSTEM32\cjxflech.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!
DO NOT REBOOT or POWER DOWN after posting these logs.

 

Click refresh a couple of times and then try again.



Download Registry Search (see the link titled RegSearch Download Link)

• Extract the files from Regsearch.zip into a folder.
• Doubleclick regsearch.exe to start the program.
• Enter DomainService in the top area of the form and then click "OK".
• Notepad will be opened with text in it (the file named RegSearch.txt will be saved in the program's folder as well). Attach this file now

 

Are you doing the RegSearch now?

 

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to DomainService
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {A95B2816-1D7E-4561-A202-68C0DE02353A} - C:\WINDOWS\system32\cjxflech.dll (file missing)
O3 - Toolbar: Security Toolbar - {11A69AE4-FBED-4832-A2BF-45AF82825583} - C:\WINDOWS\system32\cjxflech.dll (file missing)
O20 - Winlogon Notify: cjxflech - cjxflech.dll (file missing)

After clicking Fix, exit HJT.


Now run avenger.exe by double-clicking on it.

• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

 

Okay! Hopefully you did not shut the PC down as it could cause things to change.

 

Those are all clean. You should now log out of this account (don't use switch user, use log off) and then login to your other accounts to check them. You posted logs the other day for the mom account that was infected.

Check to see if any other accounts are having problems. Work only one at a time. You should attach the below logs for each account needing work but again only one account should be worked on until it is finished and then you can move on to the next account.

• GetRunKey
• ShowNew
• HijackThis

 

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

After clicking Fix, exit HJT.

Now delete the below shortcuts from Mom's Desktop:
C:\Documents and Settings\Mom\Desktop\Live Safety Center.lnk
C:\Documents and Settings\Mom\Desktop\Online Security Guide.lnk


Now attach the below new logs and tell me how the above steps went.

1. ShowNew
2. HJT

Make sure you tell me how things are working now!

 

There are issues with Spybot in that it has a problem removing certain registry entries it finds related to Vundo. I will need the Spybot log to give you a fix for this since some of the entries will be in specific locations based upon user ID numbers that are unique to each user account. Attach the log.

 

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Then reboot. After reboot run a new Spybot scan and if it still finds Vundo issues attach a new log. To save a log just right click in the scan window and you will see the options needed.

If any of the above are still present, we will need to use a tool to modifiy registry ownership and permissions to remove them.

 

What do you mean?

Cookies are not problems!

 

Please describe in more detail what you mean:

1. no connection at all ever?
2. intermittant connection?
3. slow connection?
4. what does the wireless interface show (like does it get an IP address)?
5. at what point did this start to happen?
6. does the PC also have a hard wire connection you can use?

 

This may not be due to any remaining malware. Let's run another couple of tools and get some new logs to see if anything else is hiding or has come back.


Download this file - combofix.exe

1. Double click combofix.exe & follow the prompts.
2. When finished, it will produce a log ( C:\combofix.txt ) for you. Attach this log to your next reply See: HOW TO: Attach Items To Your Post

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run this Running GMER to detect rootkits and attach the requested log


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT
4. ComboFix log
5. GMER log

Make sure you tell me how things are working now!

 

Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

The only thing you need to do on this account is have HijackThis fix the below lines:


O4 - HKCU\..\Run: [mciaest] RunDll32.exe C:\WINDOWS\system32\mciaest.dll,Setup
O4 - HKCU\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime


Then you should attach a new HJT log for this account just so we can be sure that the above get removed.

 

You're welcome.

Your log is clean. Surf safely!

 

Do you mean a Desktop.ini file?