Dell Inspiron Mini: antivirus won't update - blame XP?

hagbag69 · Nov 9, 2009

Hi all,

It started with Norton 360: wouldn't update, hasn't updated for 91 days now. I disabled Norton on startup and installed AVG, and now AVG won't update either.

System is bot-free XP Home SP3, approx three months old (i.e. Norton has never updated, even if it's a 90 day trial), I had a bit of trouble with the Automatic Updates (reregistering wups2.dll didn't help) but updated through IE>Windows Update eventually.

Anyone know what might be interfering with these update processes? Any other ideas appreciated!!
Thanks in advance

TimW · Nov 9, 2009

You shouldn't have both installed. Choose one and uninstall the other. If Norton is a trial version, I would definitely remove that.

Once uninstalled, run CCLeaner. Then go to the AVG web site and see if you can update.

http://free.avg.com/ww-en/download-update

LauraR · Nov 9, 2009

Also, use the Norton Removal Tool to remove Norton:

http://majorgeeks.com/Norton_Removal_Tool_d4749.html

hagbag69 · Nov 9, 2009

Thanks, ran the Norton uninstaller and AVG is updating fine. Close thread pls!

TimW · Nov 9, 2009

Good to know.

We do not close threads just in case there are additional issues that may come up. ( If no additional posts, it will just fade into the MG's back closet ....hehe/.)

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