Dlink may be the issue ?

Hello.

After the storm on Friday night, I haven't been able to access my internet provider's website, nor have I been able to send or receive e-mail - when I search cogeco website, it redirects me to something called Dlink and it looks like a yahoo search which I never use....

I called Cogeco and they think a virus in my Dlink router..... Norton didn't find any virus on my computer - is there a way to scan Dlink ? or do I need further software/security ?

I honestly thought this was the result of the storm and was giving cogeco time to deal with it.....but when I turned the wi-fi connection off on my phone, I was able to receive my e-mail, so now I'm pretty sure it's the Dlink....

I look forward to your suggestions !

 

Make sure you wire a computer to the router. Do not do this wirelessly!


1. download a fresh copy of the firmware for that device
2. reset the hardware (there's a paperclip hole for this)
3. login after the reset
4. IMMEDIATELY set a new admin password
5. load the new firmware from step 1
6. IMMEDIATELY reset the admin password again (I also change the SSID)
7. disable remote management
configure your Router, DHCP range and any applicable WiFi settings

 

Thank you ! We went through all the steps successfully, but it hasn't changed my situation unfortunately...I still cannot access my e-mail from my computer...and cogeco is insisting there must be a virus connected to Dlink - my computer and my husband's computer are both clear of virus' or any other threat....

yet, when I turn the wifi off on my phone, or when I'm somewhere else in the city, I can receive e-mails on my phone....(I can't send them from the phone, but I never could)

 

If it's a normal D-Link router, then, your input is an RJ45 jack, or 'ethernet' plug.

Bypass the router;
Unplug the input Ethernet Plug from the router (It may be yellow or white) and plug it directly to the ethernet port on your PC.

If you get internet, then you know for sure it's a router problem, if you are still not getting internet access, then it is not a router problem the problem goes further out, like a line to your house being damaged or something.