DNS Resolution Problem - Windows 98 SE

Trying to access the internet via browser (IE 6.0.2.2800.1106), getting a "Cannot find server or DNS error" message.

Symptoms:
Can ping 127.0.0.1
Can ping other members of the local area network
Can ping the gateway
Can ping ip addresses beyond the gateway
Can FTP to/from a member of the lan running ftp server
Can http to the gateway admin console using the gateway's ip address
All other members of the lan can access beyond the gateway with no problems.
Cannot get to any site beyond the gateway via name using ping or http
Cannot get to any site beyond the gateway via ip address using http, but can get beyond the gateway with ping

Facts:
Dell Inspiron 5000 profile
SYSTEM
Processor:
Type = Celeron
Vendor = Intel
500 Megahertz Clock Speed
Cache Sizes:
1st 32 Kilobytes
2nd 256 Kilobytes
Installed Memory = 128 Megabytes
Operating System = Windows 98 SE 4.10.2222 A

OTHER
Network PC Card = Linksys WPC11 ver 3.0
Driver Version 1.07.29.1032
Configuration Utility Version 2.97.3.2
Firmware Verisons: 1.03.04.00

Windows 98 IP Configuration
Host Name . . . . . . . . . : 2jcec.had1.wa.comcast.net.
DNS Servers . . . . . . . . : 68.87.69.146
68.87.85.98
Node Type . . . . . . . . . : Broadcast
NetBIOS Scope ID. . . . . . :
IP Routing Enabled. . . . . : No
WINS Proxy Enabled. . . . . : No
NetBIOS Resolution Uses DNS : Yes
0 Ethernet adapter :
Description . . . . . . . . : Instant Wireless Network PC Card V3.0
Physical Address. . . . . . : 00-06-25-AA-42-36
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . : 192.168.0.18
Subnet Mask . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . : 192.168.0.5
DHCP Server . . . . . . . . : 192.168.0.5
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . : 02 07 07 12:46:40 AM
Lease Expires . . . . . . . : 02 10 07 12:46:40 AM

 

Pings:
C:\WINDOWS\Desktop>ping www.google.com
Unknown host www.google.com.

C:\WINDOWS\Desktop>ping 72.14.203.104

Pinging 72.14.203.104 with 32 bytes of data:

Reply from 72.14.203.104: bytes=32 time=91ms TTL=241
Reply from 72.14.203.104: bytes=32 time=93ms TTL=241
Reply from 72.14.203.104: bytes=32 time=90ms TTL=241
Reply from 72.14.203.104: bytes=32 time=88ms TTL=241

Ping statistics for 72.14.203.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 93ms, Average = 90ms

C:\WINDOWS\Desktop>ping 72.14.203.147

Pinging 72.14.203.147 with 32 bytes of data:

Reply from 72.14.203.147: bytes=32 time=89ms TTL=241
Reply from 72.14.203.147: bytes=32 time=90ms TTL=241
Reply from 72.14.203.147: bytes=32 time=88ms TTL=241
Reply from 72.14.203.147: bytes=32 time=88ms TTL=241

Ping statistics for 72.14.203.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 90ms, Average = 88ms

C:\WINDOWS\Desktop>ping www.apple.com
Unknown host www.apple.com.

C:\WINDOWS\Desktop>ping 17.254.0.91

Pinging 17.254.0.91 with 32 bytes of data:

Reply from 17.254.0.91: bytes=32 time=65ms TTL=244
Reply from 17.254.0.91: bytes=32 time=64ms TTL=244
Reply from 17.254.0.91: bytes=32 time=66ms TTL=244
Reply from 17.254.0.91: bytes=32 time=61ms TTL=244

Ping statistics for 17.254.0.91:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 66ms, Average = 64ms

C:\WINDOWS\Desktop>ping www.dnsstuff.com
Unknown host www.dnsstuff.com.

C:\WINDOWS\Desktop>ping 66.36.247.82

Pinging 66.36.247.82 with 32 bytes of data:

Reply from 66.36.247.82: bytes=32 time=134ms TTL=112
Reply from 66.36.247.82: bytes=32 time=128ms TTL=112
Reply from 66.36.247.82: bytes=32 time=128ms TTL=112
Reply from 66.36.247.82: bytes=32 time=133ms TTL=112

Ping statistics for 66.36.247.82:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 128ms, Maximum = 134ms, Average = 130ms

 

Logfile of HijackThis v1.99.1
Scan saved at 10:50:29 AM, on 2/7/07
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSSTAT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\ATI2PLAB.EXE
C:\WINDOWS\SYSTEM\ATIPTAAB.EXE
C:\WINDOWS\SYSTEM\ATI2CWXX.EXE
C:\WINDOWS\DOCKAPP.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPLPR.EXE
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPENH.EXE
C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\LINKSYS\WPC11 CONFIG UTILITY\WPC11CFG.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\FTP.EXE
C:\MS APPS\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
O1 - Hosts: ÐÏࡱ
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ATIPOLAB] ati2plab.exe
O4 - HKLM\..\Run: [AtiPTA] Atiptaab.exe
O4 - HKLM\..\Run: [Ati2cwxx] Ati2cwxx.exe
O4 - HKLM\..\Run: [AtiGart] c:\Ati\Gart\AtiGart.exe
O4 - HKLM\..\Run: [BayMgr] DockApp.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [VsecomrEXE] C:\Program Files\McAfee\VirusScan\VSECOMR.EXE
O4 - HKLM\..\Run: [Vshwin32EXE] C:\Program Files\McAfee\VirusScan\VSHWIN32.EXE
O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
O4 - HKLM\..\Run: [CriticalUpdate] C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Vshwin32EXE] C:\Program Files\McAfee\VirusScan\VSHWIN32.EXE
O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\McAfee\McAfee VirusScan\AVSYNMGR.EXE
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [KB918547] C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O12 - Plugin for .bpt: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} (DmiReader Class) - http://ftp.us.dell.com/fixes/PROFILER.CAB
O16 - DPF: ConferenceRoom Java Client - http://chat.ar15.com/java/cr.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 68.87.69.146,68.87.85.98

 

I don't see your gateway address as your dns. try manually putting in your dns - either your router's address, or public dns.

 

I tried 4.2.2.1 and 4.2.2.2 and got the same results. Could ping addresses but not names. No access to addresses or names via browser.

 

Per you suggestion, I put the gateway address in as the DNS. Below is the ipconfig info.

Windows 98 IP Configuration

Host Name . . . . . . . . . : 2JCEC.had1.wa.comcast.net.DEST
DNS Servers . . . . . . . . : 192.168.0.5
Node Type . . . . . . . . . : Broadcast
NetBIOS Scope ID. . . . . . :
IP Routing Enabled. . . . . : No
WINS Proxy Enabled. . . . . : No
NetBIOS Resolution Uses DNS : Yes

2 Ethernet adapter :

Description . . . . . . . . : Instant Wireless Network PC Card V3.0
Physical Address. . . . . . : 00-06-25-AA-42-36
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . : 192.168.0.18
Subnet Mask . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . : 192.168.0.5
DHCP Server . . . . . . . . : 192.168.0.5
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . : 02 12 07 1:22:02 PM
Lease Expires . . . . . . . : 02 15 07 1:22:02 PM

 

With the gateway address as the DNS, I can ping both ip address and name. Still can't get browser to work via ip address or name. (Both IE and Firefox). Ping examples below.

C:\WINDOWS\Desktop>ping www.google.com

Pinging www.google.com [72.14.253.99] with 32 bytes of data:

Reply from 72.14.253.99: bytes=32 time=42ms TTL=242
Reply from 72.14.253.99: bytes=32 time=43ms TTL=242
Reply from 72.14.253.99: bytes=32 time=42ms TTL=242
Reply from 72.14.253.99: bytes=32 time=42ms TTL=242

Ping statistics for 72.14.253.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 43ms, Average = 42ms

C:\WINDOWS\Desktop>ping 72.14.253.99

Pinging 72.14.253.99 with 32 bytes of data:

Reply from 72.14.253.99: bytes=32 time=41ms TTL=242
Reply from 72.14.253.99: bytes=32 time=48ms TTL=242
Reply from 72.14.253.99: bytes=32 time=42ms TTL=242
Reply from 72.14.253.99: bytes=32 time=59ms TTL=242

Ping statistics for 72.14.253.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 59ms, Average = 47ms

 

ok, we're getting somewhere, at least. But I don't think your dns should be 4.2.2.1. I don't know where you got that from, but I'm pretty sure your isp dns is stated at your router's settings (under status).
Anyway, if you're able to ping IP's and names, you're halfway there. I see that you're using win98 on this machine, and have a wireless connection to your router. Let's put your router's ip as your WINS address (shouldn't matter, really), just in case. Make sure you download all the updates available. Log in to your router and make sure you DO have internet access rights. Wireless security section might be blocking you to surf the net. (parental control, maybe?) Also, if possible, connect your laptop directly with cat5 cable (network cable) and see what happens.

 

maybe a stupid question.. but does your computer's dns server info match that of the other computer's on the lan?

 

4.2.2.1 is the level3 dns servers, http://level3.com/ often times people are told to use them if having slow dns issues/or resolution problems.

 

Here's the ipconfig information for a sister workstation on the network (the one I'm using to make this post). As you can see, dns servers are the same.
*
Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : home
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : had1.wa.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : had1.wa.comcast.net.
Description . . . . . . . . . . . : Intel 8255x-based PCI Ethernet Adapter (10/100)
Physical Address. . . . . . . . . : 00-04-AC-C6-DE-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.18
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.5
DHCP Server . . . . . . . . . . . : 192.168.0.5
DNS Servers . . . . . . . . . . . :
68.87.69.146
68.87.85.98
216.148.227.79
Lease Obtained. . . . . . . . . . : Monday, February 26, 2007 11:33:45 AM
Lease Expires . . . . . . . . . . : Thursday, March 01, 2007 11:33:45 AM