downloaded Spybot and when downloading definitions I get socket error # 11004

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by rage66621, Aug 15, 2005.

  1. rage66621

    rage66621 Private E-2

    Anybody know whats going on? It wont let me scan my computer because it says I need to update but when I try to update I get that error.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Never saw it get that error before. What version of Spybot do you have? Are you having any problems downloading any other software or accessing any websites? Try flushing your DNS cache using ipconfig /flushdns from a command prompt.

    Here's how:
    - Open a command prompt by click Start, Run, and enter cmd and click OK
    - at the command prompt enter the below commands each followed by the enter key
    ipconfig /flushdns
    exit
     
  3. rage66621

    rage66621 Private E-2

    I flushed the dns cache and that didn't solve the problem. I'm not sure what version of spybot this is I can't seem to find on here anywhere that says what it is. I've downloaded it twice now from two different locations and it did the same thing both times. All other updates are working fine for all other programs.
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run Spybot and click Help and then select About. This will give you the version number of the program and also the Last Detections update version (which is just a date).
     
  5. rage66621

    rage66621 Private E-2

    Okay it's version 1.4 and there is no update date because I have not been able to update yet do to the error.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay try this.

    - uninstall Spybot
    - make sure you go to c:\Program Files and delete the the Spybot - Search & Destroy folder too.
    - now reboot
    - download from the following link: Spybot Do not use the previous copy you have. Make sure you use this one.
    - install this version and update it.....etc

    Let me know what happens.
     
  7. rage66621

    rage66621 Private E-2

    I did what you said and got the same error.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    And you only get this error while trying to update the definitions for Spybot?

    You never get a similar error when update anything else (like Ad-Aware for one example) or at any other time?

    Do you get any errors when just running a Spybot scan?

    Please post the exact wording and complete error message you get.

    Do you use the Teatimer function in Spybot? If so, try disabling it.

    Do you have other user accounts on this PC that you can try this on?

    What other spyware type tools do you have installed?

    If none of the above helps, let's look into possible malware related issues and follow the below steps (since you cannot update Spybot's definitions online get them here: Spybot Search and Destroy Detection Update when you get to that step in the below).


    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     
    Last edited: Aug 18, 2005
  9. rage66621

    rage66621 Private E-2

    No I have no problem updating adaware or ewido or any others I have except AVG. AVG when I try to update just fails to connect. Also I cannot scan with spybot because it will not let me until this download is completed. The exact errror message is this... "Error retrieving update info file Socket Error # 11004"
     

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