Drivers Fpr Dvd And Cd-rom Not Working

I have a Dell PC I am using for gaming stuff that still has XP on it. I have drivers that are not working properly but can't get the xp updates now.. this is the error message I get. Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device... I tried downloading driver software off of Major Geeks but it was partial shareware and wouldn't let me use the parts I needed without paying for it. I need to know how I can get these drivers updated .. I plan to upgrade to Windows 7 soon because thats as far as I can go to continue playing these games where they still function... I have a new Laptop and Smartphone for other stuff.. The software I got off of here showed my drivers as up to date... weird. I'm not deep computer savvy.. Can anyone help? I have a Intel (r) Pentium (r) d cpu 2.80 GHz 2.79 GHz 2.00 GB Ram

 

What is the exact full model name of the system, and does the XP OS have Service Pack 3?
Drivers are best obtained from Dell and not via any windows update.
Have a look in Device Manager and tell us the name of the DVD/CD hardware.

 

It's a Philips SD 4 241 3P and HL-DT-ST CD-RW GCE 8400B DVD/CD Rom drives (standard CD-Rom drive) both are standard and the 2 devices not working now. My computer is a Dell Dimension 9150. Thanks for your reply.

 

Correction for auto correct on my phone lol Philips SPD 241 3P

 

I suggest you go to the Dell Support website for your geographical location and put your Service Tag number in from that system to get details of what drivers/downloads are available. If you go to that site with that system it will also carry out diagnostics if you let it.
You didn't answer about what XP OS Service Pack is installed but if it isn't SP3 that's your first critical issue to resolve.

 

SP3

 

ITS 3.. A couple of guys have made upgrades but I am just too afraid to use them for fear they will crash my system. They have been talked about in PC Magazine, PCWorld and other what I would consider reputable places as being safe..but I still have my own fears. what so you think?

 

one is SERVICE PACK 4 amd of course, Microsoft advises against it because they didn't design it

 

But, I will try your advice and see what Dell has to offer. thanks

 

well, Dell said they couldn't help me because my tag is old. outdated. the box is too old persay even though the contents/components were upgraded by my computer guy a year ago. so I will have to seek help from him. thanks for your help anyway.

 

p.s. I found this online
Posted 02 April 2016 - 02:54 AM

On April 8, 2014, Microsoft retired technical support for Windows XP, including security updates that help protect your PC. (this is from Microsofts official page....therefore you will find nothing on windows download or updates at all )....

http://windows.microsoft.com/en-au/windows/end-support-help



Major Geeks can help.......HERE
what exactly does this mean?

 

This was at Bleepingcomputer.com website.. admin

 

could this help me? http://www.majorgeeks.com/files/details/microsoft_windows_xp_service_pack_3.html

 

m having a faulty driver issue. thanks

 

I meant to say, after all I am having a faulty driver issue..could this be my problem?

 

if so, which site would be the appropriate place to download. I have SP3 But I think driver components are missing

 

and I could always uninstall mine and reinstall from you. thanks sorry for the major replys lol

 

one more thing.. what help can this give me if any?http://www.reimageplus.com/lp/major...adgroup=direct&ads_name=direct&keyword=direct

 

I still have an old Dell XP desktop (about 14 years old), the service tag works but it shows nothing new because I had already updated it a long time ago.
You posted that you already have Service Pack 3 installed, so the link you typed (to SP3) in post #13 is not needed.
You can try the third-party SP4 service pack. Some here have commended it.
You can get SP4 (unofficial) here:
http://www.majorgeeks.com/files/details/windows_xp_service_pack_4_unofficial.html

 

Thanks, I was wondering about it and just afraid of it crashing my hard drive but I guess if others have used it I can always check with them and I realize its's at my own risk anyway. thanks

 

Make sure you create a System Restore point FIRST.

 

also, was wondering if you know..since I have SP3 already and this seems to indicate that it can only be installed on XP machines that have SP1...Does this mean I will have to remove everything after SP1 to install it?>>>>>this is info from the page>>> It can be applied to a live Windows XP system which has SP1, at the minimum, installed or it can be slipstreamed (integrated) in any Windows XP installation media. Read more at: https://tr.im/36V6P I don't understand what the slipstreamed means, can you ecplain to me> thanks

 

NO. As I said earlier you must NOT try to uninstall any Service Packs already installed. I suggest you try to install SP4.
Slipstreaming is where you add new SP files to an existing original Windows XP disk and create a new disk incorporating them.
If you have never created a slipstreamed disk before then I don't think now is the time to do it.

 

Go to this page
http://www.dell.com/support/home/us/en/19/product-support/product/dimension-9150/diagnose
"test to check for common errors with the processor, hard drive, memory, and optical drive." This is specific to your model computer. If it finds something wrong, it will offer you the correct driver.

 

Yes that's the best course I suggested in post #5

 

The drivers for your PC's optical drives are included in Windows XP. They are not updated in any service packs. The only way you can fix the problem is by re-installing Windows XP, or by doing a repair.

Have a look over here and follow the instructions word for word.
http://www.wikihow.com/Do-a-Windows-XP-"Repair-Install"

 

I tried going there and Windows wouldn't let me.. lol it said this site could be responsible for stealing passwords, personal information etc.. lol don't know why?

 

it said privacy error

 

My problem is with my CD-Rom DVD Drives so I cannot back up a file first as it asks. what to do?

 

I checked with system restore and there are already 7 restore points in there to go back to. is this ok?

 

Maybe due to the firewall?

 

what I was trying to say is when I went to this address or attempted to windows said it was adfarm mediaplex.com and was unsafe.

 

question lastly lol. should I upgrade to Windows 7 64 bit or 32? reminder: I have a new laptop and smartphone I use for most everything. I use this computer mostly for gaming and my games are only compatible through windows 7. Thanks

 

i might add. when i try rolling back the driver, windows can't find it but driver software (now uninstalled, installed off of here) said it was installed and working properly weird.

 

Have you already tried to run the System Diagnostic at Dell Support after putting in your System Tag??

 

Have you tried restoring to a time just before this problem occurred?

 

As Eldon said, a while back, the "drivers" for CD/DVD drives are built-in (even to XP) and there is no such thing as an update that will fix it. On the other hand, numerous OTHER software installs, most famously iTunes, add extra drivers which then become necessary for the device to function. In the device manager, on the details tab for the CD or DVD, they can usually be found in the upperfilters and/or lowerfilters entries.
Luckily, a guy named Doug Knox wrote a script to fix it for you. Download this, save it, unzip it, and run it. It removes the upper and lower filter entries for CD/DVD drives. You may need to reboot; but, poof, they ought to be working again:
http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip