Dvd burner not working [drivers probably missing]

Hey,

I don't understand much about computers but my dvd burner isn't working. How do I find the drivers it needs and stuff to get it working again?

Any input appreciated thanks.

Melanie

 

What isn't working with your drive? It may be a hardware problem and not a firmware problem.

 

what dvd burner is it?
and what burning software are you using?

 

It may have to do with SP2. That happened to be.

 

1 does it open at all, if its got power and opens and closes then its working and the problem is a device driver issue and or check your bios and make sure that the device is listed there and that the ide entry line of dvdr are set on auto

2 and 2.5 (afterthought)

check windows hardware / device manager drivers there is the device having a problem here yellow exclamation or red means definite problem.
had a dell computer in my shop for repair both drives same story yellow exclamation marks. after reinstalling the computer the drives worked just fine again. could stick in a cd and boot to xp install despite them not working in windows, if you have a norton antivirus or some bootable cd other than an installation which would work too check and see if the drive picks up and boots from dvd drive.

3 if the above is true and the drive works in loading bios then windows should be saying that the drivers are not found/missing or uninstalled, remove by uninstalling both devices in device manager and reboot.

4 upon rebooting xp should reinstall them if not go to add hardware, hit scan for new devices and see what happens.

5 xp should have drivers for your dvd burner, if not find and install them from manufacturer. i have not touched any dvd-r that needed drivers for xp to use it.

6 if uninstalling and reinstalling do not work for you hopefully someone else has an idea. Computer above was chewed through by viruses and needed a reinstall, drives not working was minor on repair list.

 

another question real quick, can you put a cd in game app. music, see if it reads and trys to install / play if so tell us exactly how it doesn't work,

if you can not burn a dvd you may not be using your bundled software correctly burners typically come with nero or some other form of burning software check suppliers site for updates to burning program and check manufacturer's site for a updated driver for your device. If you have recently upgraded to sp2 then i believe that there are issues with some software programs not working properly after sp2 upgrade, there are fixes available for the problem search the vendors site of your burning software for a sp2 update or fix

 

You don't need to worry about drivers for CD/DVD drives in Windows as it has native support.

Once installed, Windows then has the necessary files required.

Post back with your operating system and specs, and is the drive visible and displayed correctly in My Computer and Device Manager?

 

okay, so i'm using Alcohol 120%, Image Burning Wizard, dvd never makes it to 1% finished. (by the way CD's play fine when i insert then into the drive)

Down in the lower left hand corner of the recording wizard, i'm seeing what looks like a drive with a little "though" blurb that shows a red exlamation point... probably not good.... anyway it doesnt even sound like my goddamn disc drive is spinning.... the dvd image doesnt burn, error log is as follows (I'm running windows XP home edition on a HP Pavillion zt3010 us laptop)


########################### System Information ###########################
Windows XP Home Edition 5.1 Service Pack 1 (Build 2600)
Processor info: Pentium M (0.13 um) With 1024 KB On-Die L2 Cache (597MHz)
Memory Available to Windows: 523,632 KB

############################ Program Information ###########################
File Name: C:\Program Files\Alcohol Soft\Alcohol 120\Alcohol.exe
Company Name: Alcohol Soft Development Team
Description: Alcohol 120%
Original: alcohol.exe
Product: Alcohol 120%
Trademarks: Alcohol Soft Development Team
Copyright: Copyright(C) 2002-2004 Alcohol Soft Development Team
Version: 1.9.2 ( Build 1705 )
Date: 2004/05/06
Size: 1378304 Bytes
Hash: 7e9552025078b455c4c3d666f57dd414
Hash(1): d1a7659659473ef648eb5a05e23b291c5580f355673fdab02d81ff332d01c5
Hash(2): 5e3cbc5c0e68bc7c14704ffb3f53bad933f799e64ef3f900475aa845b2cb00
File Name: C:\Program Files\Alcohol Soft\Alcohol 120\alcoholx.dll
Description: Alcohol virtual device control library
Original: alcoholx.dll
Copyright: Copyright (C) 2000-2004
Version: 3.47.0 ( Build 0 )
Date: 2004/04/30
Size: 74240 Bytes
Hash: c11b59c21722ca30141696c21b72578d
File Name: C:\Program Files\Alcohol Soft\Alcohol 120\devsupp.dll
Company Name: Alcohol Soft Development Team
Description: Alcohol Software Device Capability Library
Original: devsupp.dll
Product: Alcohol Software Device Capability Library
Copyright: Copyright(C) 2002-2003 Alcohol Soft Development Team
Version: 2.3.7 ( Build 505 )
Date: 2004/05/05
Size: 38400 Bytes
Hash: 0e6f733d3f570f3b0328261d11a2794e

########################### User Information ###########################
User Name: Brendan207
Company Name: Brendan207 Enterprises
Registered User ID: yessir

########################### Options Setting ###########################
Devices control interface: Default Driver Control Interface
CPU Priority Level: High
Memory Buffer Size (MB): 128
Examine the accuracy of data read from physical device: Yes
Turn off "Auto-Select best write speed" function if possible: No
Overburn disc(s): No
Fill memory buffer before recording discs: Yes
Ignore Media Type: Yes
RMPS (Recordable Media Physical Signature) Emulation: No
BAD Sectors Emulation: No
Sub-Channel Data Fixed & Emulation: No
Laserlock Emulation: No
Current Language: English

############################ Device(s) List ############################
(F AXV CD/DVD-ROM (a347scsi, Port 2, Bus 0, Target 0, Lun 0)
(D SONY DVD+RW DW-P50A (atapi, Port 1, Bus 0, Target 0, Lun 0)

##################### Installed Device Drivers List #####################
1394BUS.SYS a347bus.sys a347scsi.sys ACPI.sys ACPIEC.sys
aeaudio.sys afd.sys agp440.sys AGRSM.sys arp1394.sys
ati2dvag.dll ati2mtag.sys ati3d2ag.dll audstub.sys BATTC.SYS
Beep.SYS BOOTVID.dll btkrnl.sys btserial.sys btslbcsp.sys
Cdfs.SYS cdrom.sys CLASSPNP.SYS CmBatt.sys compbatt.sys
disk.sys drmk.sys dump_atapi.sys dump_WMILIB.SYS Dxapi.sys
dxg.sys dxgthk.sys ENECBPTH.sys Fips.SYS Fs_Rec.SYS
ftdisk.sys gv3.sys hal.dll HIDCLASS.SYS HIDPARSE.SYS
hidusb.sys i8042prt.sys imapi.sys intelide.sys ipsec.sys
irda.sys irenum.sys isapnp.sys kbdclass.sys KDCOM.DLL
kmixer.sys ks.sys KSecDD.sys mnmdd.SYS Modem.SYS
mouclass.sys mouhid.sys MountMgr.sys mrxdav.sys mrxsmb.sys
Msfs.SYS msgpc.sys Mup.sys MxlW2k.SYS NDIS.sys
ndistapi.sys ndisuio.sys ndiswan.sys NDProxy.SYS netbios.sys
netbt.sys nic1394.sys Npfs.SYS ntdll.dll Ntfs.sys
ntoskrnl.exe Null.SYS ohci1394.sys OPRGHDLR.SYS parport.sys
PartMgr.sys ParVdm.SYS pci.sys pciide.sys PCIIDEX.SYS
pcmcia.sys portcls.sys psched.sys ptilink.sys R8139n51.SYS
rasacd.sys rasirda.sys rasl2tp.sys raspppoe.sys raspptp.sys
raspti.sys rdbss.sys RDPCDD.sys redbook.sys s24trans.sys
SCSIPORT.SYS serenum.sys serial.sys smcirda.sys smwdm.sys
sr.sys srv.sys swenum.sys sysaudio.sys tcpip.sys
TDI.SYS termdd.sys update.sys USBD.SYS usbehci.sys
usbhub.sys USBPORT.SYS usbuhci.sys vga.sys VIDEOPRT.SYS
VolSnap.sys w70n51.sys wanarp.sys watchdog.sys WBSD.SYS
wdmaud.sys win32k.sys WMILIB.SYS

################## Detailed Information of Device(s) ##################

///////////////////////////////////////////////////////////////////////
(D SONY DVD+RW DW-P50A(1:0) detail information.
///////////////////////////////////////////////////////////////////////
Vendor Identification: SONY
Product Identification: DVD+RW DW-P50A
Production Revision Level: 1.8f
Location: atapi, Port 1, Bus 0, Target 0, Lun 0
Support recording method: DAO, RAW SAO, RAW SAO+SUB, RAW DAO(96), TAO, DVD DAO
BURN-Free Technology: JustLink
Auto-Select best write speed: Not Supported
-* Note: This information below is provided by the unit, it might be inaccurate. *-
-* This software does not use this information! *-
Removable media: Yes
Version: ATAPI (INF-8090i/INF-8020i/INF-8028i)
Response Data Format: 02h
CD-R Read/Write: Yes/Yes
CD-RW Read/Write: Yes/Yes
Read CD-R Fixed Packet: Yes
Test Write: Yes
DVD-ROM Read: Yes
DVD-R Read/Write: Yes/No
DVD-RAM Read/Write: No/No
Audio Play: Yes
Composite Audio and Video Data Stream: No
Digital output (IEC958) on port 1 Supported: No
Digital output (IEC958) on port 2 Supported: No
Mode 1 Form 2: Yes
Mode 2 Form 2: Yes
Multi-Session: Yes
BUF: Yes
CD-DA Commands supported: Yes
CD-DA Stream is Accurate: Yes
R-W Supported: Yes
R-W De-interleaved and Corrected: No
C2 Pointers Support: Yes
ISRC Supported: Yes
UPC Supported: Yes
Read Bar Code: No
Lock media into the drive: Yes
Currently drive Lock state: Unlocked
Prevent Jumper: No
Eject Command: Yes
Separate volume levels: Yes
Separate channel mute: Yes
Changer Supports Disc Present: No
Software slot selection: No
Side change capable: No
P through W in Lead-In: Yes
Maximum Read Speed Supported (with current disc): 24X (3600 KB/Sec)
Maximum Write Speed Supported (with current Disc): 16X (2400 KB/Sec)
Current Read Speed Supported (with current Disc): 24X (3600 KB/Sec)
Current Write Speed Supported (with current Disc): 16X (2400 KB/Sec)

#######################################################################

###################### Source Disc/Image Information ######################
Type: Standard ISO Image file
Path: C:\Program Files\DC++\Downloads\
Name: e-drqst8.iso
Size: 3986.50 MB
Session: 1
Track: 1


Session 01:
Track 01: DVD, Length: 2041088(3.89 GB), Address: 000000
#############################################################################

####################### Dumping/Recording Progress Log #######################
13:54:19 Processor info: Pentium M (0.13 um) With 1024 KB On-Die L2 Cache (598MHz)
13:54:19 Memory Available to Windows: 523,632 KB
13:54:19 Memory Buffer size: 128 MB
13:54:19 Image file loading: C:\Program Files\DC++\Downloads\Complete PS2 Full DVD Games (NTSC)\Dragon Quest VIII\e-drqst8.iso
13:54:19 DVD Source Info: Session: 1, Track: 1, Length: 3.89 GB / 453:34:38
13:54:28 (D SONY DVD+RW DW-P50A(1:0): Recording Method/Speed
13:54:28 Recording - DVD DAO - 2.0X (2760 KB/Sec)
13:56:28 (D SONY DVD+RW DW-P50A(1:0) - [Write ERROR] LBA: 2256, Length: 16
S:KEY - 05/21/02 - "Invalid Address For Write"
13:56:28 (D SONY DVD+RW DW-P50A(1:0): Recording failed!
13:56:28 Error message: [05/21/02] - Invalid Address For Write
13:56:28 (D SONY DVD+RW DW-P50A(1:0): Recording failed!
13:56:28 Image file loading aborted!
13:56:30 Something is wrong with the recording procedure!
Please check the log file and report any errors to Technical Support.
##############################################################################



any suggestions? i tried disabling the device and then enabling it. Doesnt work. I tried reinstalling all the drivers from my Driver Recovery CD provided for system restore. didnt work. It doesnt even sound like my cd is spinning in the drive. this is killing me.

thanks in advance for any assitance