error 12029 please help

i'm running on a compaq presario c300 older laptop. it has windows xp sp2 and i'm having problems connecting to the internet with ie, using cricket broadband. i've installed the correct drivers and i'm actually able to ping yahoo.com. i've sent 4 packets and i receive 4 packets, but when i use any internet browser it will give me a connection errors. here is the diagnostic message


Last diagnostic run time: 05/09/09 22:58:16 Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection 2, Device=Broadcom 802.11b/g WLAN, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=Cricket Wireless, Device=UTStarcom USB Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Britannica.com Free Internet Access -- DO NOT REMOVE, Device=UTStarcom USB Modem, MediaType=PHONE, SubMediaType=NONE
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Ethernet connection selected
Network adapter status

info Network connection status: Media disconnected
warn Network adapter status not healthy
action Manual repair: Reconnect network cable
info User has reconnected the network cable
info Network connection status: Media disconnected
info The network adapter is in a transient status, retrying...
info Network connection status: Media disconnected
info The network adapter is in a transient status, retrying...
info Network connection status: Media disconnected
info The network adapter is in a transient status, retrying...
info Network connection status: Media disconnected
warn Network adapter status not healthy
info Redirecting user to support call



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


can someone please help me because i'm not the most computer literate person. thank you everyone

 

are you using wireless or wired? if wireless, try using wired to see if that helps..
what firewall do you have?
and lastly, you might want to check for malware, as they can cause internet problems, like blocking microsoft.com and others.
http://forums.majorgeeks.com/showthread.php?t=35407

 

i have disabled all firewalls, and i'm not sure if cricket broadband is considered wireless or wired. it's a usb plug in modem. i'm not sure if it's g3 or not either. oh i heard about that virus/worm that blocks msn.com so i tried to use put yahoo.com into the browser, and still nothing. if i wasn't so cheat (really broke) i would take it to best buy to see if they can fix it. does anyone know how much that would cost??

thanks for the response i'm still trying!!!

 

is it this?
http://www.mycricket.com/broadband/

you might just want to talk to their customer service and make sure you are set up correctly. did you use a different provider before on the same computer? if so, you may need to run the internet connection wizard again to make sure you are using the usb modem for internet.

 

actually i have called them 3 times, and everytime they say they will have a tech call me within 3 days. well it's been about 2.5 months now and still nothing. at least i have the desktop to work on and have a little bit of fun. oh i have done the internet wizard twice and still nothing. anything else i could try?? oh and i really appreciate the imput, and it shows your trying (you even went to their webpage). thank you very much.