explore.exe error, no icons or start menu...not iexplore.exe

Your problems may not be malware related. It could be that you jsut corrupted some system files. The only way we can be sure on whether malware is causing a problem is by having you run our cleaning process which is attached below. Please run ALL steps. If you have difficulties running any steps due to your PC problems, you must let us know when you come back. However do not skip anything just to get to the end point of getting a HijackThis log because HijackThis logs DO NOT show all malware problems and are in reality not that useful for fixing many problems.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis


When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

• Bitdefender
• Panda Scan
• HijackThis

 

The below information is not a malware forum topic.

I don't know what OS you have since you did not tell us so the below does not apply to all OS's.

You can run sfc /scannow from a command prompt Window. Open a command prompt by clicking Start, Run, and entering cmd and click OK.

You may be prompted for your Windows CD if it is needed. If the CD does not match the current installed Service Pack revision level you could install old files and may need to do Windows Updates afterwards.