Explorer.exe not functioning/XP cleaning procedure problematic

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cayetto, Dec 6, 2008.

  1. cayetto

    cayetto Private E-2

    :banghead
    I have been trying to follow the XP cleanup procedure since yesterday to no avail.
    I left my computer in good working order Thur. evening.When I return home Fri Morning it is frozen.I immediately try a reboot and windows explorer does not stay on.Worst yet no task bar or start menu to even attempt a system restore.Tried that through safemode with command prompt no go either.Headache!!

    I decided to use the cleanup procedure as it worked quite well in the past.

    No go!The following occurred:

    Because I had no explorer or start menu to work with I was stuck with using the Windows Task Manager to start programs.Eventually downladed Ultra Explorer to give me some assistance.

    I was able to start the CCleaner and found no infections.Starting in safe mode was a pain as the same issue was occuring there as well.
    I then proceeded to the clean up procedure.

    I downloaded Super Antispyware and installation was a problem as a Windows Installer Error kept occurring.At some instances I tried to repaire the registry and this proved problematic as well as I kept getting the error Co Create Instance error 0x..........

    This morning I was reading a thread in the forum where it was advised to continue with the procedure despite issues so I followed through.

    I installed and ran Spybot S&D with no errors or infections being detected.

    Next to Malwarebytes that was just as probelmatic as SAS.No installation could be completed.

    I ran the comboFix with no issue and the log was generated (to be attached)

    Ran the MG tools next and the log was also generated.I got the Error Message Type 4 and tried a .NET Framework installation but again got the Windows Installer error.

    So here I am at step 3 hoping I can get some help as I am beat!Thanks in advance.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Is Spyware Doctor a paid for or trial version? If trial, uninstall it.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Have you tried renaming SAS and ComboFix?

    Tell me what issues are still occurring.
     
  3. cayetto

    cayetto Private E-2

    I tried exactly what you suggested.I had no change in my situation.As for SAS renamed it on two occassions no installation could be completed .Kept receiving the Windows Installer error.

    No other change from what was occurring before.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You did not tell me if Spyware Doc was paid for or trial.

    Run Installer Cleanup

    I also need to see a new MGLogs.zip.

    Is it possible you tampered with the registry and removed something that should not have been removed?
     

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