Explorer.exe Runtime error, unable to create directory in temp folder, and freezing.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dirtypanda69, May 28, 2013.

  1. dirtypanda69

    dirtypanda69 Private E-2

    Guys, i need you now to help me with my problems. Here's:

    1. Everytime i right-click an icon/file/folder, i always got this message:
    Microsoft Visual C++ Runtime Error
    c:\windows\explorer.exe has requested Runtime to terminate it in unusual way​

    2. Sometimes when I download and save files, I got this message:
    Setup was unable to create the directory "C:\DOCUME~1\user\LOCALS~1\Temp\is-QML0T.tmp"
    Error 5 : Access is denied​
    Also, it happens everytime i double-click any program setup files.

    3. Sometimes my laptop running very slow. I opened the task manager and my CPU usage was ranging from 90-100% although i did not open nor run anything. Sometimes my laptop is freezing and i need to restart it the hard way.

    I have read malware removal step-by-step procedure, and i have run RogueKiller, TDSKiller, MGTools. But I had problems no #2 when i run MalwareBytes, and my laptop freezed when i ran HitmanPro.

    What should I do? I really thank you in advance for your help and suggestions
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: Explorer.exe Runtime error, unable to create directory in temp folder, and freezi

    Welcome to Major Geeks!

    This PC is very badly infected!!!! How did you manage to get it infected this badly? Have you been running without proper protection?

    Is this PC used for any kind of financial transactions, online banking....etc? If yes, you should call up the financial institutions and check for any illegal activities. Also get all of your passwords changed? Do not use this PC to change passwords?

    Uninstall the below software:
    Java 7 Update 7
    Java(TM) 6 Update 25
    SearchAmong Toolbar version 1.0
    uTorrentBar Toolbar
    WhiteSmoke Updater Service
    Yontoo 1.10.02
    Now install the current version of Sun Java from: Sun Java Runtime Environment

    Please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    :Services
    msfindsrv01
     
    :Files
    C:\Documents and Settings\user\Application Data\{D3735205-6509-4D20-AFC7-B1FCB0FD2C21}\WIN487.exe
    C:\WINDOWS\0001822b.exe
    C:\WINDOWS\000196ad.exe
    C:\WINDOWS\0001b30f.exe
    C:\WINDOWS\000417e9.exe
    C:\WINDOWS\00048d19.exe
    C:\WINDOWS\00049ecc.exe
    C:\WINDOWS\0006bba2.exe
    C:\WINDOWS\0008f863.exe
    C:\WINDOWS\000ea0b0.exe
    C:\WINDOWS\0013f86d.exe
    C:\WINDOWS\001d23f6.exe
    C:\WINDOWS\0025fc3e.exe
    C:\WINDOWS\0054f227.exe
    C:\WINDOWS\0067caec.exe
    C:\WINDOWS\007aaae4.exe
    C:\WINDOWS\00a7cf88.exe
    C:\WINDOWS\00c31a78.exe
    C:\WINDOWS\00e687fd.exe
    C:\WINDOWS\010d36d2.exe
    C:\WINDOWS\016a9eee.exe
    C:\WINDOWS\018c846c.exe
    C:\WINDOWS\01b336ea.exe
    C:\WINDOWS\Explorermgr.exe
    C:\WINDOWS\keys.*
    C:\WINDOWS\msdevmgr32.exe
    C:\WINDOWS\weros.exe
    C:\WINDOWS\service.exe
    C:\WINDOWS\sjxfdhgr.exe
    C:\WINDOWS\system32\kqitq.exe
    C:\WINDOWS\system32\melikou.exe
    C:\WINDOWS\system32\nouty.exe
    C:\WINDOWS\system32\config\systemprofile\Application Data\PriceGong
    C:\WINDOWS\system32\23.dll
    C:\WINDOWS\system32\a16o.dll
    C:\WINDOWS\system32\a2uq.dll
    C:\WINDOWS\system32\a7g2h9.dll
    C:\WINDOWS\system32\ay.dll
    C:\Documents and Settings\user\dapaxinkealu.exe
    C:\Documents and Settings\user\qygronhazepi.exe
    C:\Documents and Settings\All Users\Application Data\UpdaterService\wsupdsvc.exe
    C:\Documents and Settings\user\Application Data\8cd98f00b.exe
    C:\Documents and Settings\user\Application Data\cbb19052e.exe
    C:\Documents and Settings\user\Application Data\Biolot\osopc.exe
    C:\Documents and Settings\user\Application Data\Beasys\armsvc.exe
    C:\Documents and Settings\user\Local Settings\Temp\25.tmp
    C:\Documents and Settings\user\Application Data\Biolot
    C:\Documents and Settings\user\Application Data\Atyr
    C:\Documents and Settings\user\Application Data\Beasys
    C:\Documents and Settings\user\Application Data\Erca
    C:\Documents and Settings\user\Application Data\Kosomo
    C:\Documents and Settings\user\Application Data\PriceGong
    C:\Documents and Settings\user\Application Data\regdrv.exe
    C:\Documents and Settings\user\Application Data\Ymipem
    C:\Documents and Settings\All Users\Application Data\systemskey.ini
    C:\Documents and Settings\All Users\Application Data\systemskeys.ini
    C:\Documents and Settings\user\Application Data\{D3735205-6509-4D20-AFC7-B1FCB0FD2C21}\WIN487.exe
    C:\WINDOWS\0008f863.exe
    C:\Documents and Settings\user\Application Data\550869.exe
    c:\Documents and Settings\All Users\dxokjtr.exe
    C:\Documents and Settings\All Users\dxokjtrmgr.exe
    C:\Documents and Settings\user\Local Settings\Temp\3065.sys
    C:\Documents and Settings\user\Local Settings\Temp\WhiteSmoke 2011142782.exe
    C:\cese.exe
    C:\dfav.exe
    C:\fav.exe
    C:\faxv.exe
    C:\Documents and Settings\user\Start Menu\Programs\Startup\SBCAA.tmp
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\WhiteSmoke 2011.lnk
    C:\WINDOWS\system32\drivers\mcsysx.sys
    C:\WINDOWS\Temp\*.*
    C:\Documents and Settings\user\Local Settings\TEMP\*.*
    
    :Reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "Ftmmmr"=-
    "tcpudp"=-
    "8cd98f00b"=-
    "cbb19052e"=-
    "Inhyx"=-
    "dapaxinkealu"=-
    "DP"=-
    "unrcfi"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "bibounniqu"=-
    "vooquuj"=-
    "TimeServer"=-
    "WinDLL (service.exe)"=-
    "Regedit32"=-
    "unrcfi"=-
    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
    "DeleteEngineAfterUpdate"=-
    [HKEY_USERS\S-1-5-21-1960408961-651377827-1417001333-1003\Software\Microsoft\Windows\CurrentVersion\run]
    "Ftmmmr"=-
    "tcpudp"=-
    "8cd98f00b"=-
    "cbb19052e"=-
    "Inhyx"=-
    "dapaxinkealu"=-
    "DP"=-
    "unrcfi"=
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
    "Shell"="explorer.exe"
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{95B7759C-8C7F-4BF1-B163-73684A933233}"
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{154d339e-ccaa-49a5-9b38-6878ad4220bc}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{154d339e-ccaa-49a5-9b38-6878ad4220bc}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{AD22EBAF-0D18-4fc7-90CC-5EA0ABBE9EB8}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     

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