eZula removal please!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by writer997, Apr 28, 2005.

  1. writer997

    writer997 Private E-2

    Hi there! First I want you to know I did all the things you suggested....ran all the scans and removal tools........this dang eZula just moves and renames itself :eek: Is there a FREE removal tool out there that will get rid of ALL of it? The eZula site claims they remove it, yet it reinstalls itself when bits of it are still left. So I am back to square one with this again. Been trying to clean this thing out for 3 days now.
    By the way....I love all the info your team has supplied me in here to work with ...makes things so much easier. I am learning a lot! Many thanks to all of you and your help! It is soooooooooooooo much appreciated! ;) :cool: Tracey
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
     
  3. writer997

    writer997 Private E-2

    :rolleyes: I know how to send an attachment by e-mail, but now so sure how to put one in here. :confused: Need some help with that.
    Dang puter kept shutting itself off when I tried to send this to you, so I am one that isn't infected with that Dang eZula crap! Sorry...... :rolleyes:
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Click the Reply button to reply to my message. Then at the bottom of the message box window, click Go Advanced. Then scroll down to find the Manage Attachments button and click it. Then Browse to your file and double click. Then click Upload and then close the Manage Attachments window. Now submit your message.
     
  5. writer997

    writer997 Private E-2

    :) ~That was easy!~ I'm getting pretty good at this so long as I have a guide! ;) :cool:
     
  6. writer997

    writer997 Private E-2

    ~Hope you got it Okay~. :)
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do not attach logs as Word documents. Attach them exactly as HijackThis saves them and that is as a .log file. This is a pure text file. Word files are larger and more time consuming for us to deal with.

    Also note that you installed HijackThis where I requested that you not install it:
    C:\Documents and Settings\WAYNE\Desktop\Spytools\HijackThis.exe
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Unless you purchase SpyHunter, you should go to Add/Remove programs and unintall it. It was on a rogue/suspect spyware removal tool list for quite some time. They now have reclassified it to not be a rogue. But it is still not a very good program.
    See info on it here: http://www.spywarewarrior.com/rogue_anti-spyware.htm#sh_note

    Also look in Add/Remove programs for an uninstall to MySearch or MySearch Bar and uninstall if found.

    If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
    For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
    O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\1.bin\S4BAR.DLL
    O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file)
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/1762dc368faecfc05301/netzip/RdxIE601.cab


    After clicking Fix, exit HJT.

    Boot into safe mode and use Windows Explorer to delete:
    C:\Program Files\MySearch <--- the whole folder

    If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.


    Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

    Now reboot in normal mode and post a new HJT log. And tell us how things are working.
     
  9. writer997

    writer997 Private E-2

    Thanks so much for your help.....looks like it is all gone. Now I have a driver error. Checking to see what is causing it. Everytime I try to upload the info to you, the puter restarts. Hmmmm :confused: That was the reason I had to send it to you from my other puter in word txt. Couldn't do it from this one. It just shuts down when I try. I love you guys in here! You're such a big help to this "wanting to learn more and can't afford a class" lady! :)
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You can still just copy the hijackthis.log file as is to the other computer and then upload it. You do not have to change it to a Word document.

    See if you can post the follow up log. Do you get any error messages? What do they say (exactly word for word)?
     
  11. writer997

    writer997 Private E-2

    It is a d3d9d.dll problem....Direct3. I updated all the DirectX so now I am trying to upload to you again. :rolleyes: Let me know if you got it okay.
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    OK! That last log was clean. But I need logs from normal boot mode not safe mode. Are you still having problems?
     
  13. writer997

    writer997 Private E-2

    Just when I start up it will blank out and come back on. The error report is saying it is a driver, so I did a dxdiag and the driver for Direct 3 is the problem. I have done updates, but the d3d9d.dll is giving me a problem. :rolleyes: Here's a normal scan log. Thanks!
     

    Attached Files:

  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You do not have any malware related problems. You would be better off posting your question related to the DirectX 3D drivers in the Software Forum.
     
  15. writer997

    writer997 Private E-2

    Thanks again for the marvelous work you do! It is appreciated so much! :) :cool: :cool:
     
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. And good luck with your other problems!
     
  17. anti-bargain

    anti-bargain Private E-2

  18. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    This issue has been resolved, there is no need to reopen an old thread. However we do appreciate your help.
     

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