Facebook & Gmail spam

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by trisha, Jul 6, 2010.

  1. trisha

    trisha Corporal

    A couple of weeks ago my Gmail account stopped loading in Outlook, the message was Gmail was not accepting my password. I went to Google/Gmail and tried to log in there and I was sent to a page that said my account had been temporarily disabled. Of course there were a variety of reasons given for this including spam activity detected on the account.

    I was given the option to give my phone number so I could be provided with a code to re-enable the account and also reset the password.

    When I got into my Gmail account I found several e-mails that had been sent but bounced with links to pharmacological websites. It appears the e-mails were sent to addresses in my Gmail address book.

    Now, today, I had the misfortune of my account posting to at least 20 of my friends' walls a message that had not been sent my me.

    Unfortunately, I have to admit, I was not using best practices regarding passwords and both the Gmail account's former password and my FB account had the same password.

    Attached are the logs. So far it appears to me that they are clean, I could be wrong.

    Also, several weeks ago I uninstalled Comodo Antivirus; however, when I was running one of the scans, I can't recall which one, a message popped up and said Comodo was still running. I think it was Combofix that had the problem. I ended up having to allow it to run "at my own risk" because I guess the program couldn't shut it down.
     

    Attached Files:

    trisha, Jul 6, 2010
    #1
  2. trisha

    trisha Corporal

    I think this concludes the Read Me & Run First log uploads.
     

    Attached Files:

    trisha, Jul 6, 2010
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. However, you need to use a different computer whenever you want to or need to change your passwords for on line accounts.

    Malware detected in email databases has to be cleaned up by you. You have a few choices:

    1. delete the whole file which is not an option you normally want to use
    2. load the email folder that contains the infection and delete ALL unnecessary emails (hoping to remove the problem email) and then use the Mailbox Cleanup option to delete all old emails. Then compact the Outlook database to permanently remove data. See http://support.microsoft.com/kb/196990 If you do not cleanup and compact the databases, the deleted emails may still be leaving hidden information in the database that you just cannot see but a scanner may still pickup on it.
    3. create a new folder and move only emails you really need into the new folder and then delete the infected folder.

    And I would suggest that you add this address to your contacts:
    aaa@aaa.com
     
    TimW, Jul 6, 2010
    #3
  4. trisha

    trisha Corporal

    Hi Tim,

    I guess I understand the instructions as it applies to my e-mail problem; but what about Facebook hack? How can my logs be clean if two online accounts have been hacked into?

    Does the e-mail clean up and compacting of Outlook still apply even though the spam emails were never left the outbox because they were stopped by Gmail server?

    Would it be better to just wipe out the hard drive?
     
    trisha, Jul 6, 2010
    #4

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