fail to load sortbls.nlp error after Windows Update froze

Ran Windows Update on wife's computer today (Biostar A75-MH mobo, AMD A8-3850, 8Gb DDR3-1600, 64Gb Samsung 830 SSD boot drive, Win7 x64) and upon restart it froze at 35% installing the updates. After it did nothing for 30 min I rebooted. It boots to the desktop but with an error box saying failed to load sortbls.nlp. Explorer isn't working, can run any programs, Start menu won't come up, just sits with the blue circle spinning. Tried to run system restore but the 11-15 one disappeared from the list when I tried to run it and now just shows the only restore point as Windows Update Critical Update from today which fails. Startup Repair says no problems.


Any suggestions?

Sam

 

Use System Restore to revert back to a date before any updates may have been applied.

 

Tried that. The first time when I checked the box to show more points (it only shows Windows Update Critical Update as the main restore point) there was one from 11-15 but then it just disappeared from the list.

Fortunately I got in using safe mode and got the data I needed to keep and copied it over to the 1Tb drive that's also in her system. Just going to do a fresh Win 7 install.

Sam