FBI Virus and ZeroAccess Rootkit - Techs please read!

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There are many ways to address malware removal. There are many special disks/tools that can be used. We try to avoid the creation of special disk/tools as much as possible for a few reasons:

• Many people asking for help do not have the ability to create them or run them with out too much significant guidance and time spent by us telling them what to do. We just do not have the time. We are just too busy. And you have to be very careful with these users because doing the wrong thing with some tools can result in a broken PC.
• Many people cannot even make a special disk because they only have one PC. If it is unbootable in either safe boot mode or normal boot mode, they need a way to get started. This is what FRST can allow in many cases. When FRST cannot be used for any number of reasons, we will sometimes just have these people create a CD/USB boot disk from Kaspersky that is specifically designed for ransomware infections. At this point they have no alternative except to find a way to get this disk or USB boot device created.
• Remote login is not a choice when a PC is unbootable and we do not have the time to offer that kind of service even when the PC is bootable. We cannot spend hours working on any one PC and running scans ourselves when we could have hundreds of open threads.
• Are some items being missed when we do not physical have hands on access? Yes of course. But in most case those left overs are benign. We try to use many scanning tools to help us pick up as much as possible. As you can see in the forum, we do not simple address a single issue that a user may be complaining about. We try to check out the whole PC for all kinds of malware and a number of non-malware issues too.

Yes there are quite few special disk/tools that can be used and yes I have way more than a dozen of them in my disk pouch that I carry with me when physically working on a friend's or family member's PC. And how I approach a problem in person rather than via the forum where I do not have hands on access would be quite different.

If you really do want to help here that is great. We can always use help, but you will have to establish yourself in other forums for awhile. Also since you have no proven track record elsewhere, you may have to do some malware removal training at one of the recommended websites to learn all the tools and procedures. You just have to keep in mind the some methods ( like remote access/hands on ) or very specialized boot disks - some of which are actually illegal cannot be used. And we cannot afford to spend too much time on one PC while there are many dozens of other users waiting for help too.