Files On My Pc, Maybe Causing A Login Issue On A Site?

I had another thread today on Permissions, and how they were messed up on my computer. The reason they were, is because I was trying to change them so somehow, I might be able to delete facebook files that were stashed on my laptop (some files would not delete as I didn't have permission).

I am totally unable to log into Facebook now. I've sent messages for help with no avail. I follow the steps to recover my account, and I literally end up going in a circle and coming right back to the same "steps" of recovery. It's been 2 weeks now, and still no reply from facebook support.

So I tried to remove anything "facebook" in my computer thinking that those files might be disallowing me to log into my account there. Does anyone know if that might be the reason? I never was issued anything saying I was banned etc. I didn't do anything to get banned, but I think my login attempts were misconstrued as someone trying to hack into my account.

I just don't know who to go to, to ask a question about stupid facebook. Truth is, I miss it, and my friends, some of them, won't know where I've disappeared to, LOL!

Anyway, any help would be appreciated, suggestions (I mean besides "to hell with facebook" LOL). I've felt that way so many times, but now that I am forced to be off there, like I said, I miss it, Denise

 

if I wasn't laughing this off, I'd be crying, LOL! So I used your link Tim, and snipped the whole process. Same as I've been getting the last, 2 weeks But it's good you had me do this so I would go ahead and get the snips for anyone that might know what to try next. Please see attached Denise

 

I did every step that's in those photos, filled in the blanks. And I've done it over and over but it just takes me right to that 5th snip. I cannot get support from their forums because you have to be logged in, and I cannot log in

No email, no nothing. Somewhere I saw a message that said they thought there was suspicious activity on my account, something like that, but it's not in my emails, and I think just popped up when I was trying to sign in.

 

Ok Tim, I will try it, thanks for your help. I'll let you know how it goes Denise

First, I better ask you if it matters whether it's the App or the website? I've always used the website on my browser, accept I've used the Android App on my Kindle, and my phone

 

Kerrrrrrrap! I thought it was going to work but the window came up to put in the code that was emailed to me, so I did. Then the window came up to put in my phone #, so I did, and then "Your Current session has expired. Please login again" came up. So I did login again, and it comes up again after I try to enter phone # I'm 'tho thad, LOL!!

 

I got the email that says someone tried to login to my Facebook account, and if it was me, I can safely disregard this message. So I'm disregarding it, because it was me. They seem to be going ahead as if I've answered the email by way of the option to "secure my account". That's at the bottom (see snip below)
PS just saw your next post and yes, I had Palemoon, now I'm using Firefox. I think I also tried with Edge.

 

I'll try it with another browser now Tim.

No, it takes me back to that page to put in phone#, and then the "session expired" comes up again.

 

Ok, will do.

Got this Tim but I haven't selected a box, wanted to check with you first. the also say I made a password change at 9:30. I didn't though. I typed in what I thought was the right one, but when it didn't take, I tried typing it over and it worked. I mean, to get me as far as I did anyway.

 

The "This was me" takes me to the sign in (or sign up) page, so I tried logging in (not signing up or creating) and I got the phone# verification, then the page expired message.

Then I clicked on "this was someone else" and I get a message asking me to "continue" to verify, and when I clicked that, they are now asking for an ID like my driver's license? Would you give them your ID Tim?

 

Ok Tim, scanned in a photo ID and it was accepted, said they'd get back to me. I'm in doubt about that as these are all canned responses, nothing from a "live" person, LOL! I do thank you again for all your help. I couldn't have gotten this far without it Denise

 

Just a thought...
There might be a cookie with your old email address that's corrupting things.
Clear your browser's cookies and temp files.

 

That's something I was wondering in my OP, but I messed up forgetting about cookies etc. I thought I had to go into all the facebook files and delete them.

Ok, I'm going to try that and see if it will log me in after I clear those @Eldon

 

I just got this notification on Facebook.
Maybe, it can help you.
https://web.facebook.com/about/basics/stay-safe-and-secure/trusted-contacts#1

 

Thanks Eldon,

I actually heard from FB and they said thank you for the ID, and click this link. I did, and I had to go through some different steps, and "again" thought I was on my way back in. Then, the dreaded Phone# request, which I again added in, and then, you guessed it, the "I'm sorry, your session has expired, Please login again".

I will look at your link Eldon, thank you much, then I'm going for a long walk before I go find Zuckerberg and...nevermind.

 

Oh yes, I did this and selected 5 friends but that hasn't been offered, and frankly, I don't want to bother anyone else with this. People are already freaked out enough with all the weirdness on Facebook.

 

I know, I will try that Tim. I can't change my name though or no one would know me on there. Ttyl, and thanks again for all the help to you and Eldon.

 

Denise,

I love your sense of humor through all of this.

I wonder what you (and possibly half a million others) would do to Zuckerberg!

 

LOL yeah, well, I made another gmail account "just for Zuckerface" so I'm back on Facebook. I should have just done that from the start, but I guess I have to learn most things the hard way

 

outdoorgal,
Something went terribly wrong with your old account - I cannot find it!

 

Yes, I know, and that terrible wrong is totally unknown to me. My friends said everything disappeared on my account, just poof, it was gone. If it ever happens again, I'll hopefully just stay off there. But if I can't tear myself away, I'll start a new account, again! LOL

PS If you find my new account Eldon, with same pic as I have here, I invite you to "friend" me if you want to You too @mdonah , and @TimW

 

I did find your new account - no problem.

Done!

 

That's great! I'll go look

 

Thanks for the invite Denise but, I don't do Social Media sites like Facebook, Twitter, etc. People have had issues with security on those sites and frankly, I don't want my ugly mug on the internet.

 

I don't blame you a bit, about the "security" issues anyway