first time user my laptop is infected with a trojan virus

Welcome to Major Geeks!

Can you boot up okay in safe boot mode?

How about using a different user account if you have one?

Does Task Manager run after you get logged in an have a blank Desktop? Just hit CTRL-SHIFT-ESC to see if Task Manager runs. If it does, then click File, New Task (Run...) and enter explorer and click OK. Does your Desktop appear?

 

Okay then try the below.

Hit CTRL-SHIFT-ESC to bring up Task Manager. Then click File, New Task (Run...) and enter cmd and click OK. Does a command prompt window appear? If yes, type c:\Windows\explorer.exe and hit enter. Does your Desktop load now or is explorer.exe still not found?

 

What version of Windows are you running?

Do you have your bootable Windows CD?

Open the command prompt again like I had you do last time from Task Manager but do not try to run Windows Explorer. This time, type in the below commands. The bold black are the commands. The bold purple is just explanatory info to help you and they have questions you need to answer for me.

cd c:\Windows <--- There is a space after the cd This should cause the command prompt to change to C:\Windows> Make sure that this does occur. Tell me what happens!!

dir explorer.* <--- There is a space after the dir Does it show any results for finding explorer?

cd C:\Program Files\Internet Explorer\

The above should cause the prompt to change to
cd C:\Program Files\Internet Explorer> Make sure that this does occur. Tell me what happens!!

iexplore.exe <-- this should cause Internet Explorer to run. What happens?

C:\WINDOWS\PCHealth\HelpCtr\Binaries\msconfig.exe

The above should cause the System Configuration Utility window to appear. Does this happen?

 

You're welcome. Since I don't know how much of our cleaning steps you actually ever completed, I will give you our full final instructions.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!