followed all steps, files attached

Hi and Welcome

What was the original problem?


You seem to have missed out the Runkeys and ShowNew logs from the "Read Me"?

 

Your problems with Outlook and Norton may not be due to malware; however, let's cleanup a few malware items and a lot of other junk.

You need to empty your Norton Antivirus Quarantine as requested in the READ & RUN ME!

You should also attempt to cleanup the malware that Bitdefender and Panda were point out in your Outlook folders.

For example Panda found Virus:W32/Spamta.EK.worm in the below. You should delete these and do the same for all items the Bitdefender found in Outlook but could not fix.
Personal Folders\Norton AntiSpam Folder\[Norton AntiSpam] Good day\message.msg.cmd
Personal Folders\Norton AntiSpam Folder\Mail server report.\Update-KB8018-x86.zip[Update-KB8018-x86.exe]
Personal Folders\Deleted Items\Norton AntiSpam Folder\[Norton AntiSpam] Good day\message.msg.cmd
Personal Folders\Deleted Items\Norton AntiSpam Folder\Mail server report.\Update-KB8018-x86.zip[Update-KB8018-x86.exe]

Is Spyware Doctor a paid or free version? If free, uninstall it.

Also if you are going to keep AOL Spyware Protection installed, you will need to uninstall Windows Defender.

You were also supposed to uninstall Viewpoint Media Player in step 0 of the READ ME.

You have way too much garabage on your Desktop. You should move all this stuff into permanent folders some place especially if you need it. Leaving it on the Desktop is a good way to lose it and it causes to much clutter and can be problematic for PC performance. Stuff like this belongs in My Documents and My Pictures.... etc.

Now install the current version of Sun Java from: Sun Java Runtime Environment

Then uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O16 - DPF: {5526B4C6-63D6-41A1-9783-0FABF529859A} - http://cabs.media-motor.net/cabs/joysavsht.cab

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\chad_bundle.exe
C:\WINDOWS\system32\icon_chad.exe
C:\WINDOWS\system32\ts_chad.exe

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

Now run Ccleaner (installed while running the READ ME FIRST).

Now reboot in normal mode and post a new ShowNew log.

Make sure you tell me how things are working now.

 

You seem to have ignored the part of my message about using AOL Antispyware and Windows Defender. You should uninstall one of these. And if you still have Spyware Doctor running (I saw it in your HJT log) it should either be uninstalled or it should be the only one of the 3 applications kept installed (that is, only if it is a paid version. If free, it should be removed. You may have already done this though according to the ShowNew log.)


If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

Sorry about that! The READ ME has been reorganized. I need to update the message to say "step 8"! Thanks for pointing this error out.