Followed Removal Guide Instructions - Now What?

Re: Followed Malware Removal Guidline- Now What? 2nd Note with 2 more attachments

Welcome to Major Geeks!

Is your copy of Spyware Doctor a paid version or a free trial version?

Did you knowingly install TrustSoft AntiSpyware? Did you buy it or is it a trial? This is not considered a good application and at one time it was even considered a rogue tool. I suggest that you uninstall this!

Also goto Add/Remove programs and uninstall the below
IE Host
Java 2 Runtime Environment, SE v1.4.2

While in Add/Remove programs also uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - Default URLSearchHook is missing
O3 - Toolbar: (no name) - {8EAB99C9-F9EC-4b64-A4BA-D9BCAE8779C2} - (no file)
O4 - HKLM\..\Run: [41aO] C:\documents and settings\walt\local settings\temp\41aO.exe
O4 - HKLM\..\Run: [3ZL4W#A36HPR9H] C:\WINDOWS\System32\Fda76.exe
O4 - HKCU\..\Run: [SpyKiller] C:\Program Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [Rror] C:\Documents and Settings\Walt\Application Data\roah.exe

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
double click it and allow it to merge with the registry.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. Avenger
2. GetRunKey
3. ShowNew
4. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Re: Followed Malware Removal Guidline- Now What? 2nd Note with 2 more attachments

Both SpyKiller (as you see from my instructions) and TrustSoft should not be used.

We will remove TrustSoft too! Please add the below to the things to do and attach this log too:

Getting Uninstall Programs List From The Registry

 

Re: Followed Malware Removal Guidline- Now What? 2nd Note with 2 more attachments

Okay it looks like you have a file missing that was required to uninstall TrustSoft AntiSpyware. We can take two approaches

1) manually remove things that remain
2) or if you have the installation program, reinstall it! Then reboot! Then uninstall.

Let's try option 2 (I'm assuming you still have the installation program).

If you were able to uninstall by this method, attach new logs from ShowNew and HJT.

Let me know either way what happens.


How are things currently working?

 

Re: Followed Malware Removal Guidline- Now What? 2nd Note with 2 more attachments

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Then reboot!

After reboot, delete the below folder if found:
C:\Program Files\TrustSoft AntiSpyware


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, and the C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!

That's why we call this the Malware Removal Forum and not a HijackThis Forum!