Following All Steps To Clean A Slow Computer

Please complete all of the instructions in the Read & Run Me First sticky (pinned) thread and when finished, attach the rest of the requested logs.

 

You're welcome.

Your log from MGtools is very incomplete. Did you wait for it to tell you it was finished before you attached the log? Or did you have a problem running it?

I'm not seeing any real issues in your logs thus far. Just some minor junkware.

This normal and you see it now because we enabled viewing of hidden system files.

 

You're welcome. First big problem and likely the cause of your slow PC is that you have multiple antivirus programs running. I see both Avast Antivirus and Commtouch AntiVirus5 You need to uninstall one of these immediately and then reboot and see how things are working.

I also suggest uninstalling NortonPCCheckup

 

Okay we will work on removing this programs. But first I will need you to run another scan tool to collect more information so that we can properly remove them.

Please download the latest version of FRST the below link.

Farbar Recovery Scan Tool and save it to your Desktop.

• See the download links under this icon
• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Okay Let's first run a small script with FRST to see if we can unhide the Commtouch AntiVirus5 program which is showing as company named Cyren Inc in your logs and also it is the cause of services you notice above. If we are successful at un-hiding it, it may then be possible to uninstall it.

Download the attached fixlist.txt file found at the bottom of this message and save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Was it able to unhide the installation? If yes, make sure that you have attempted to uninstall it. Either way let me know the results and then I will post the next fix that we will run with FRST again.

 

Okay let's continue with removal of Cyren ( some of this will be redundant ) and Norton.

Download the attached fixlist.txt file found at the bottom of this message and save fixlist.txt on your Desktop. Make sure you save it as a txt file.

• You should now have both fixlist.txt and FRST64.exe on your Desktop.
• Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
• Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
• Click the Fix button just once and wait.
• Your computer should reboot after the fix runs.
• Reconnect your internet connection after reboot so you can come back here to continue.
• The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• Fixlog.txt
• C:\MGlogs.zip

How is your PC running?

 

You're welcome. Your logs look fine now.

You can discuss things like this in the Software Forum. However I will say it is quite typical for a laptop and for the software apps you have installed. You have lots of processes/services to support the hardware on the laptop and you have a lot of Apple related stuff running too.

Since you are not having anymore malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
3. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your Windows version in this link: Disable And Enable System Restore​
   • For Windows 8 and 8.1 system restore see this link: Win 8 System Restore - How to enable/disable​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
6. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Did you run MGclean.bat? Did you use Right Click and select Run As Administrator to run it? Did it seem to run properly? It should have re-hid the system files. For UAC you can just follow the same steps you used previously but this time set it back to default. Very likely there is even a warning in you system tray about UAC and you can click on this warning to set it back to defaults.