Framerate and windows update issues

Welcome to Major Geeks!

But you did not finish. It you don't attach the requested logs, we cannot help you.

Based on the problems you have described, it does not even sound like you are having malware problems but we will not know for sure without seeing the logs.

Note: Your email address was removed for your own safety. You will get yourself spammed by posting an email address in any public forum. In addition, most forums ( like this one ) only reply in the forum where everyone can benefit from responses.

 

Please just follow the instructions and attach the logs. We do not want logs to be posted inline since it clutters up the threads, slows down page loading, and it also clogs up search engines. (See: HOW TO: Attach Items To Your Post )

 

Yes! Just attach the C:\MGlogs.zip file from MGtools so we can decide.

Note that Malwarebytes appears to have removed a DLL file for a game you play. You will need to restore that file from the quarantine.

 

Yes it was saved to your C drive. I can see it in the log you attach. It is always save to the root folder of the Windows boot drive. It is not saved anywhere else.

Based on your logs, you are not having malware problems. The only issue I see is that you ignore one of the first instructions in the READ & RUN ME about not having more than one antivirus program installed. You have all of the below installed:

Microsoft Security Essentials
Norton 360
Norton Security Scan


And according to your logs, Assassin's Creed II and Assassin's Creed are both still installed.


I suggest that you uninstall all of Norton and reboot. Then see how you PC is working. If still having problems, post in the Software Forum. If you have game issues/questions, post in the Gaming Forum.


Since you are not having malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Could just be a coincedence or the general cleanup may have just helped. All that was removed by MBAM and SAS was some adware jumk.

First get rid of all of Norton and then see where things stand. Then if you still have a problem with Windows updates, post in the Software Forum.

 

Perhaps you should run the below too:

Norton Removal Tool

 

We use Revo all the time but only as the last resort. You should always use a Add/Remove programs first, and if that fails, see if the program you are trying to uninstall has its own uninstaller ( like Norton Uninstaller ) and then once these have failed, lean on an uninstall tool like Revo Uninstaller , Your Uninstaller! 2010 , Total Uninstall or similar.

 

For the reasons I already stated in my last message. Proper procedure is to uninstall via Add/Remove Programs first which attempts to use the programs own uninstall routine. And if that fails like it does for many protection programs, they have written their own special programs to uninstall all the services, files, folders and registry keys.