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Google Redirect Virus, Anti-Virus Programs Not Picking it Up.

Discussion in 'Malware Removal' started by Slavic, Aug 25, 2011.

  1. Slavic

    Slavic Private E-2

    Hi I am having a continual problem with a google redirect virus. I use Malwarebytes and continually update and scan my computer. An AdRotator virus keeps coming up and I constantly remove it but it keeps appearing and the redirects continue to occur.

    I've went through the steps posted on this forum for removing the redirect virus but It did not solve the situation.

    I currently use Firefox, on a 64bit Windows 7 system.

    Any help would be appreciated.
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run

    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

    Then work your way through the below:

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide

    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
  3. Slavic

    Slavic Private E-2

    Ran through the steps that you've outlined. Experienced no problems with the installation or running of these programs.

    Attaching the logs

    Sorry for the delayed response, hurricane knocked out my internet.

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please attach logs from Combofix and MGTools.
  5. Slavic

    Slavic Private E-2


    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Is AVG currently installed or not?

    Ask Toolbar <--- uninstall this garbage.

    Now we need to use ComboFix sUBs

    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe


    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below


    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
  7. Slavic

    Slavic Private E-2

    AVG is not installed

    Could not uninstall Ask Toolbar. After repeated attempts at uninstalling it via the Add/Remove Programs Panel it does not allow me to continue the un-installation stating that I must first close all Internet Explorer browsers even though IE is not running and I have even checked the Program Manager.

    Attached is the logs.

    I am still experiencing redirects via google.

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    OK, we will include remnants of it into our fix then.

    Try Revo Uninstaller.
    Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.

    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    • Right-click OTM.exe And select " Run as administrator " to run it.
    • Paste the following code under the [​IMG] area. Do not include the word Code.
    c:\program files (x86)\AVG
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large [​IMG] button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

    Is this still true after running my last fix? If so, then I need to ask you:

    • Do you have your Win 7 boot CD? We may need it.
    • Are you using a router? Is so, It very well could be your router. There is a little button on the bottom ( on most models ) to reset it to factory settings. Do that. You may then need to go back into it to set any special setting that you may have set up originally. But do that first and see if that doesn't take care of it.

    You can test this theory by connecting directly to your modem and if the redirects stop, then you know it is the router that is infected.
  9. Slavic

    Slavic Private E-2

    Hardlined into the modem and am still experiencing redirect issues.

    I do not have my boot CD on hand.

    Attached are the logs.

    Attached Files:

  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You have an MBR infection, so you may want to try creating and using Hiren's CD to fix the MBR. See what was posted in message # 12 of the below thread and see if you can get this CD to run. If you still need special drivers to access your drive, you will need to post in the Software Forum on how to do this.

    whistler/black internet@mbr again!

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