Google/Yahoo redirects to MS Security Center page after downloading Winrar

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by olrosty, Nov 25, 2008.

  1. olrosty

    olrosty Private E-2

    Any help in cleaning this up would be appreciated
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    [​IMG]Welcome! to MajorGeeks.com![​IMG]

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    Notes:
    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
  3. olrosty

    olrosty Private E-2

    msconfig returns error when changing from Selective startup to Normal

    An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make specified changes.

    under user accts my login is listed as the admin
    upon restart msconfig back to Selective startup

    will this cause problems?
     
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Possibly, but just continue for now by running as many steps as possible.
     
  5. olrosty

    olrosty Private E-2

    have run through the Read and Run Me First
    No Malware in Add/Remove Programs
    uninstalled and reinstalled Java
    ran CCleaner
    Ran Windows XP Cleaning procedures as requested.
    SUPERAntiSpyware Scan Log - 11-26-2008 - 16-06-27mbam-log-2008-11-26 (17-34-57
    ComboFix.txt
    MGlogs.zip

    logs attached in following two posts
     

    Attached Files:

  6. olrosty

    olrosty Private E-2

    last log

    Still receiving the redirect attempting to get to Google and Yahoo.
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please download HostsXpert and then follow the below steps.
    • Unzip HostsXpert.zip
    • It will create a folder named HostsXpert in whatever folder you extract it to.
    • Run HostsXpert.exe by double clicking on it.
    • Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
    • Click Restore Microsoft's Hosts File and then click OK.
    • Click the X to exit the program
    Uninstall the below software:
    Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    After clicking Fix, exit HJT.
    Now reboot your PC.

    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  8. olrosty

    olrosty Private E-2

    Many thanks to both bjgarrick and chaslang.
    We are now able to access Google/Yahoo on both IE and Firefox.
    Is there a clear reason why this happened?

    C:\MGlogs.zip attached
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Yes! Something that you installed or ran on Nov 20th modified your hosts file to block access to a number of websites. Setting your hosts file back to default, removed the redirections.

    Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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