Gorilla price won't uninstall

Hi there.

Are you deliberately set up to use a proxy??

 

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

• [Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Windows\CurrentVersion\Run | TBHostSupport : "C:\WINDOWS\SysWOW64\Rundll32.exe" "C:\Users\Charlotte\AppData\Local\TBHostSupport\TBHostSupport.dll",DLLRunTBHostSupportPlugin -> FOUND
• [Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Windows\CurrentVersion\Run | TBHostSupport : "C:\WINDOWS\SysWOW64\Rundll32.exe" "C:\Users\Charlotte\AppData\Local\TBHostSupport\TBHostSupport.dll",DLLRunTBHostSupportPlugin -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081; -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081; -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the area. Do not include the word Code.

Code:

:Files
C:\Users\Charlotte\Downloads\Gorilla_Uninstaller_Download_File.exe
  
:reg    
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{98889811-442D-49DD-99D7-DC866BE87DBC}]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Internet Explorer\TabbedBrowsing\bProtectNewTabPageShow]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1001\Software\Microsoft\Internet Explorer\TabbedBrowsing\bProtectShowTabsWelcome]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1004\Software\Microsoft\Internet Explorer\SearchScopes\{8979060E-B75A-45C8-B8D8-CA788018D242}]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1005\Software\Microsoft\Internet Explorer\SearchScopes\{8979060E-B75A-45C8-B8D8-CA788018D242}]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1006\Software\Microsoft\Internet Explorer\SearchScopes\{8979060E-B75A-45C8-B8D8-CA788018D242}]
[-HKU\S-1-5-21-1696883205-2974743405-3413143149-1007\Software\Microsoft\Internet Explorer\SearchScopes\{8979060E-B75A-45C8-B8D8-CA788018D242}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.




Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

MGTools did not run to completion, so can you do this now please:

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GRK64 <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• SN64 <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

Attach the new MGlogs.zip please.

 

Re run RogueKiller once more for me please and attach log.

 

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Try to fix these entries again using RogueKiller:

• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyEnable : 1 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND
• [PUM.Proxy] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND
• [PUM.Proxy] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings | ProxyServer : http=127.0.0.1:13081 -> FOUND

Then rescan with it (just a scan) and attach log.


Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

Re run Hitman and have it remove all that it finds. (Only Hitman and RogueKiller can see the proxy apparently) Then rerun Hitman again, just a scan and attach log. Same for RogueKiller.

 

How are things running? Ready for final steps now?

 

You are most welcome Bryan.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove them, you can delete these files now.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!