Grey squares in place of images in e-mail

Hi!

Am requesting your help on behalf of a friend of mine. Here's her letter.......

"When I forward pictures to his computer.....he just gets gray squares....do you know why that happens? I can send him pictures from my computer, but I can't forward him pictures that came from someone else....was trying to forward those ones you sent earlier..."the pictures say 1000 words" and he just gets gray squares....."

Thanks for any suggestions you may have.

 

Either it is an antivirus program blocking images, or it is outlook express, outlook, or another program that is blocking sent images/attachments. We need to know what email program it is.

 

Hi! Sorry, at the time of posting, I didn't know what program they used, but I do now.

The person having trouble viewing images uses Hotmail. The girl that was trying to send him stuff from her computer to his, has Outlook Express. Both are running XP.

I have suggested her to check out the following to see if that helps.....

Open Outlook Express
Click on Tools
Click on Options
Click on the Security tab
Make sure there is no checkmark beside.... "Do not allow attachments to be saved or opened that could potentionally be a virus"
Click on Apply
Click on Ok