Gt 20l dvd drive recognizes cd but not dvd

I own a HP G60 notebook pc with windows 7 on it. I am having trouble with it recognizing the dvds yet the cds work fine.

I suspect that it has a bad drive. Can anyone tell me if they have experienced this problem? I have tried reinstalling drivers. Yhe drive makes sounds but doesn't spin up. I don't want to assume that it is a hardware problem if it can be fixed with a setting change or software.

Thank you

 

I checked the device manager. Even reinstalled drive
It will recognize cds just not dvds.
Not quite sure how to check bios or windows explorer.
Cables? I have a laptop so I don't believe cables are required unless it is some type of connection at the board or something.
Thanks