Hardware Installation Error Message

Hi,

After installing a Logitech cordless mouse and keyboard (Wave), I started getting two error messages, one pertaining to the keyboard and one pertaining to the mouse. Below is the message:

Cannot install this Hardware. There was a problem installing this hardware: HID Non-User input Data Filter (KB 911895). An error occurred during the installation of the device. Fatal error during installation.

I removed the Logitech software, the mouse, and the keyboard. I still got the error message. How do I determine what hardware is being referred to?

Thank you.

 

sounds like software problem. Should go in the software category

 

Thanks for the quick response. I removed and then re-installed the Logitech software, but the problem persisted. I will, though, post in the software section.

 

Researching the KB error you get, has to do with a windows update that is needed.
On your computer (if you are running XP) Go to C:\Windows\system32\drivers and delete wdf01000.sys
Then, go to windows update, and select Custom. Then select hardware
updates, and HID non-user Input data filter should be there. Now select
download and install, and it should enter the correct information and
fix your HID non-user Input Data Filter Error / fatal error / failed to
install problem.

If you are not running XP, please post what OS you are running.

 

Thanks, Plodr. Your solution worked. After following your instructions, I turned my computer off and then rebooted. The Hardware Wizard messages that I had been getting did not appear.

 

pclover, I just wanted you to know that the problem was triggered by a Windows update. See plodr's post, which offered the correct solution. Thanks again for your response and help.

 

Thank you, plodr, for posting this solution. I had the same problem and after deleting the .sys file my keyboard works again!