Have completed all scans and am ready for Major Magic!!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by FileMakerMom, Feb 6, 2013.

  1. FileMakerMom

    FileMakerMom Private E-2

    I recently moved to a new house, set up my office and everything was running fine. About a month ago my computer seemed slow, maybe longer because I stopped using it because it seemed I was always in a hurry. Anyway, after the lag in speed can the inability to click on links inside emails and on web pages. I tried all the usual maintenance stuff (most of what was suggested on your site a general) and still have the problem of not being able to follow links. And, now I have noticed that I cannot launch McAfee. Please help! And, like I said in my first post on the Welcome Forum, I am very nervous about doing this myself but am willing to give it a try. Geeez, I can't click on the link to add my logs or do spell check....maybe it's a MG setting, I don't know.
     
    FileMakerMom, Feb 6, 2013
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!
    It is not the forum. It would be at your end. Try a different browser. Use Internet Explorer if you are not using it already. Otherwise, shutdown all protection software and try it. In fact, since McAfee will not even launch, it may be the cause of all your problems and you probably should just uninstall it to see if that cures your problems. We have seen issues like this dozens of times when protection software gets broken.
     
    chaslang, Feb 7, 2013
    #2
  3. FileMakerMom

    FileMakerMom Private E-2

    McAfee will not let me uninstall or navigate their website. I tried uninstalling with a normal start up and safe mode. Nothing, when I select McAfee in the Control Panel_Uninstall it opens a white box and just hangs.

    When responding to a post, none of the icons/links/spell check/paperclip etc work in either normal start up or safe mode. I am going to try and get the files to a laptop and post from there.
     
    FileMakerMom, Feb 9, 2013
    #3
  4. FileMakerMom

    FileMakerMom Private E-2

    Okay, it works from my laptop so I'm guessing that my desktop computer is a real MESS!! :cry Thanks in advance for any help you can give me.
     

    Attached Files:

    FileMakerMom, Feb 9, 2013
    #4
  5. FileMakerMom

    FileMakerMom Private E-2

    I don't think I included all that I was suppose to. Please let me know if there is something else I need to do.
     

    Attached Files:

    FileMakerMom, Feb 9, 2013
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You left out the logs from Malwarebytes and TDSSkiller. However MGtools was able to pick up the TDSSkiller log. Your logs are not showing any malware, but you ran things from >> Boot mode: Safe mode with network support

    We really need you to run in normal boot mode for proper scanning. You did not say you could not run in normal mode. Why are you running in safe boot mode? This can cause all kinds of things to not work because not all drivers will load in safe mode. Even McAfee will not run properly in safe mode nor will you be able to uninstall it in safe mode.
     
    chaslang, Feb 9, 2013
    #6
  7. FileMakerMom

    FileMakerMom Private E-2

    I'm sorry for the miss communication. I have been having so many problems with my computer and trying to use it for my job has been a challenge. I have attached my newest logs all done from normal startup. Thanks so very much.
     

    Attached Files:

    FileMakerMom, Feb 10, 2013
    #7
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not seeing any malware in your logs. I still suspect McAfee is your problem. Try uninstalling it from normal bootmode. Otherwise try running the below tool

    McAfee Consumer Product Removal Tool

    Support for non-malware problems related to Windows issues should be continued in our Software Forum.
     
    chaslang, Feb 12, 2013
    #8
  9. FileMakerMom

    FileMakerMom Private E-2

    Thanks so much, I will use the link to uninstall McAfee as it will not launch in normal boot or safe boot. Thanks much!
     
    FileMakerMom, Feb 13, 2013
    #9
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Sorry! I have been away for 10 days.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    10. After doing the above, you should work thru the below link:
     
    chaslang, Feb 21, 2013
    #10

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