Have finished all steps in malware removal-- please analyze logs

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Laney2001, Nov 25, 2007.

  1. Laney2001

    Laney2001 Private E-2

    Initial problems were:

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    mssvchost.exe file cannot be found
    cannot find: syscfg32.exe, servicelog.exe
    error load NVQTWK

    last boot still had mssvchost.exe problem.

    I have run all the steps and encountered the following problems along the way.

    Step 5: Counterspy in Safe mode did not allow me to save a log. I went in later & saved the history of the scan as a .txt and will attach this file.

    Step 6A: I could not install the Latest Sun Java version: Got the message that policies were in place by administrator -- I'm the administrator & did not put any policies in place -- so no BitDefender or Panda files possible.

    Thanks in advance for help
    Linda
     

    Attached Files:

  2. Laney2001

    Laney2001 Private E-2

    Here's the Newfiles file.

    Again,
    Thanks,
    linda
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    * Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
    * On the page that opens, scroll down to FireDaemon Service: Secure
    * then right click the entry, select Properties and press Stop Service.
    * When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
    * Click OK until you get back to Windows.
    Now do the same for:
    FireDaemon Service: smss
    Srv32
    FireDaemon Service: WindowsUpdate
    * Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
    * At the lower right, click on the Config button
    * Then click the Misc tools button
    * Select Delete an NT Service
    * Copy/paste these into the box that opens, and press OK
    Secure
    smss
    Srv32
    WindowsUpdate
    * If you receive any error messages just ignore them and continue.
    * Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

    Now re-Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:


    After clicking fix, exit HJT.

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.



    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt
    Attach new logs for:
    ShowNew
    GetRunKeys
    HJT
    Avenger
     
  4. Laney2001

    Laney2001 Private E-2

    Thanks for the quick response.
    Here are the newer files.
    Linda
     

    Attached Files:

  5. Laney2001

    Laney2001 Private E-2

    here's the HJT file,
    Linda
    :)
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean. You may uninstall any programs we had you download (including CounterSpy, etc).

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete C:\MGlogs.zip
    10. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.

    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     

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