having problems with popups - have tried all in the malware removal guide

Hi and Welcome


We will also need a small explanation of what is up with your PC, do the popups have names if so what?


Also we will need the other logs as per the guide, ShowNew, GetRunKeys and Bitdefender.

 

Please use windows explorer to delete these files and folders:

c:\program files\common files\winantispyware 2007 free
C:\Program Files\Video Access ActiveX Object
C:\Documents and Settings\Gerard\Application Data\WinAntiSpyware 2007
C:\Program Files\MalwaresWipeds
C:\Program Files\WinAntiSpyware 2007
C:\Program Files\Common Files\WINANT~1
C:\Program Files\Common Files\WINANT~2
C:\WINDOWS\system32\drivers\"etc"


Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video Access ActiveX Object\isadd.dll
O4 - HKLM\..\Run: [DC6_Check] "C:\Program Files\Common Files\WinAntiSpyware 2007 Free\uwasdc.exe"
O4 - HKLM\..\Run: [ERS_Check] "C:\Program Files\Common Files\WinAntiSpyware 2007 Free\uwasers.exe"
O4 - HKLM\..\Run: [was7cw] C:\Program Files\Common Files\WinAntiSpyware 2007\was7cw.exe -c

After clicking Fix, exit HJT.

Now attach new logs for:

* GetRunKey
* ShowNew
* HJT

Be sure to tell us how things are running.

 

Use add/remove programs to uninstall:
Winantispyware 2007

What part if this do you not understand?

We still need new logs for:
GetRun
ShowNew
HJT

 

Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://myoffice.esb.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 G
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 G
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/...rchredir2.dll?c=1c02&lc=0809&s=search&ap=b204 G
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.eircom.net/
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video Access ActiveX Object\isadd.dll
O21 - SSODL: didynamia - {8329660f-e248-4872-98cc-fb9c4fec7ba8} - (no file)

After clicking Fix, exit HJT.
Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the Folders button.
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Program Files\Video Access ActiveX Object
C:\Program Files\Common Files\WinAntiSpyware 2007 Free
C:\Program Files\Common Files\WinAntiSpyware 2007


* Return to Killbox, go to the Folders menu, and choose Paste from Clipboard.
* Click the red-and-white Delete Folders button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now run Pocket Killbox again by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\Program Files\Video Access ActiveX Object\isamntr.exe
C:\Program Files\Video Access ActiveX Object\pmsnrr.exe
C:\Program Files\Video Access ActiveX Object\isamini.exe
C:\Program Files\Video Access ActiveX Object\pmmnt.exe
C:\Program Files\Common Files\WinAntiSpyware 2007 Free\uwasdc.exe G
C:\Program Files\Common Files\WinAntiSpyware 2007\was7cw.exe

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

Please download and run WinAntispw removal

Attach the log and also the other three (GetRun/Shownew/HJT ...did you rename the log?).

 

Yes, please do.

 

Download and run the below program and see if it can uninstall the below.
Your Uninstaller!.


C:\Program Files\Video Access ActiveX Object
C:\Program Files\Common Files\WinAntiSpyware 2007 Free
C:\Program Files\Common Files\WinAntiSpyware 2007

Manually delete these:
C:\Hol1495900.exe
C:\hol442456.exe

Was there no resultant log after running SpyHunter?

Attach a new ShowNew and HJT.

 

Please print these instructions out, or write them down, as you can't read them during the fix.

Download and Install RogueRemover Free http://www.majorgeeks.com/RogueRemover_d5360.html

Run RogueRemover and select Scan and the program will walk you through the remaining steps.

Remove:
Video Access ActiveX Object
WinAntispyware
And any others it may find.

Step 1:
Download SmitfraudFix (c) S!Ri http://siri.urz.free.fr/Fix/SmitfraudFix.zip
Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Do NOT run any other option other than 1

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consultin...rocessutil.htm

Step 2:
Next, reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode
5) Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning: running option #2 on a non infected computer will remove your Desktop background.

Reboot

Follow the directions for Virtumonde aka Trojan Vundo Removal procedure.

Post the Following Logs:
1. rapport.txt from SmitFraudFix
2. ShowNew
3. GetRunKey
4. HijackThis

 

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - C:\Program Files\Video Access ActiveX Object\isadd.dll

After clicking Fix, exit HJT.

Tell me how things are running.

 

Run CCleaner ...the cleaner and the issues (make the backup when prompted) ...this will fix bad registry items.

To Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.


If you still suspect problems, please attach new logs for:
GetRun
ShowNew
HJT

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!

 

I right click the icon and choose custom install so I can review which updates are trying to be installed, and usually only allow the "security" updates.

SpyHunter is shareware ...limited trial period. Unless you wish to purchase (or have - in which case yes let it run at start up) then I would use one of our freeware programs.

This also is trial ware and we ask you to uninstall after the cleaning process (again, unless you have purchased the software ...then let it run).

www.adobe.com ....download and install it directly from there.