Help A Popup and a voice says you have a virus!!

As you know by now it was a scam. If you are still having issues, attach the scan results and I will look at her system.

By the way, what browser is she using?

 

Attach the scans when you can.

 

I need all the logs as requested in the Read and Run first sticky.

 

Rerun Roguekiller and have it fix these registry items:

¤¤¤ Registry : 3 ¤¤¤
[Suspicious.Path] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\eapihdrv (\??\C:\Users\Marie\AppData\Local\Temp\ehdrv.sys) -> Found
[Suspicious.Path] HKEY_LOCAL_MACHINE\System\ControlSet001\Services\eapihdrv (\??\C:\Users\Marie\AppData\Local\Temp\ehdrv.sys) -> Found
[Suspicious.Path] HKEY

Now rerun Hitman and have it fix everything it finds.

Reboot and do the following:

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Reboot again and rerun both RogueKiller and Hitman and attach the new logs.

Be sure to tell me how things are running now.

 

Fix what ADW found.

Download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Paste the following code under the area. Do not include the word Code.

Code:

:Processes
explorer.exe

:Files
C:\Program Files\SmartPCFixer

:reg
[-HKLM\SOFTWARE\Classes\AppID\YTabBar.DLL]
[-HKLM\SOFTWARE\Classes\AppID\YTBM.DLL]
[-HKLM\SOFTWARE\Classes\AppID\YTMsgr.DLL]
[-HKLM\SOFTWARE\Classes\AppID\{07CDAAD9-1226-4C6D-B774-C00E7B323484}]
[-HKLM\SOFTWARE\Classes\AppID\{35860EFB-1589-4F32-A618-99E847A502B2}]
[-HKLM\SOFTWARE\Classes\AppID\{9EDCCD11-960D-49AE-B523-C6B5AB7E1345}]
[-HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1]
[-HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar]
[-HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}]
[-HKLM\SOFTWARE\SmartPCFixer]
[-HKLM\SOFTWARE\Yahoo\Companion]
[-HKU\.DEFAULT\Software\iWinArcade]
[-HKU\S-1-5-18\Software\iWinArcade]
[-HKU\S-1-5-21-410369435-1976559558-23016110-1000\Software\AppDataLow\Software\Yahoo\Companion]
[-HKU\S-1-5-21-410369435-1976559558-23016110-1000\Software\Earth Networks\WeatherBug]
[-HKU\S-1-5-21-410369435-1976559558-23016110-1000\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration\{AE07101B-46D4-4A98-AF68-0333EA26E113}]
[-HKU\S-1-5-21-410369435-1976559558-23016110-1000\Software\Yahoo\Companion]
[-HKU\S-1-5-21-410369435-1976559558-23016110-1000\Software\Yahoo\YFriendsBar]

:Commands
[emptytemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach this log file to your next message.

Also finish my previous fix and attach the new logs. You need to tell me how things are running.

 

Those are issues for the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!