help analyzing minidump..

Discussion in 'Software' started by woo, Jul 9, 2006.

  1. woo

    woo Private E-2

    Hello, I know this is a common problem and I've tried searching for solutions but I haven't been able to solve it. The win32k.sys BSOD is completely random..I didn't get it at all Thursday, I got it 3 times Friday (once while playing a game and two times just surfing the internet), and not at all today. In fact, I didn't start getting this error until last week. If anyone can help me or give me any advice, I would appreciate it a lot. Thanks in advance. I also have a longer debuglog if you'd rather refer to that instead.

    -Prime runs flawlessly (all 3 tests) for 20+ hours.
    -Memtest86 passes 25 times without errors
    -Hard drives are error free

    System specs:
    AMD64 Venice 3200+
    Epox 9NPA+Ultra
    Corsair TwinX XMS 1GB PC3200
    eVGA GeForce 7900GT
    Creative Soundblaster Audigy 2 ZS
    Maxtor DiamondMax 10 200GB

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: bf82c192, The address that the exception occurred at
    Arg3: f4f97ab8, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    win32k!mulff3_c+7
    bf82c192 8b03 mov eax,[ebx]

    TRAP_FRAME: f4f97ab8 -- (.trap fffffffff4f97ab8)
    ErrCode = 00000000
    eax=f4f97b6d ebx=00000000 ecx=00009a98 edx=f4f97c54 esi=f4f97b60 edi=7ffdf700
    eip=bf82c192 esp=f4f97b2c ebp=f4f97b30 iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00210286
    win32k!mulff3_c+0x7:
    bf82c192 8b03 mov eax,[ebx] ds:0023:00000000=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 3

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    LAST_CONTROL_TRANSFER: from bf811096 to bf82c192

    STACK_TEXT:
    f4f97b30 bf811096 f4f97b6d f4f97b6d 00000000 win32k!mulff3_c+0x7
    f4f97bb1 20bf8bd8 80bc6ae4 01000000 00000000 win32k!bGetNtoD_Win31+0x36d
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    f4f97bd1 a0000000 00e11de6 e8000000 00bc642d 0x20bf8bd8
    00000000 00000000 00000000 00000000 00000000 0xa0000000


    STACK_COMMAND: .bugcheck ; kb

    FOLLOWUP_IP:
    win32k!mulff3_c+7
    bf82c192 8b03 mov eax,[ebx]

    FAULTING_SOURCE_CODE:


    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: win32k!mulff3_c+7

    MODULE_NAME: win32k

    IMAGE_NAME: win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 43446a58

    FAILURE_BUCKET_ID: 0x8E_win32k!mulff3_c+7

    BUCKET_ID: 0x8E_win32k!mulff3_c+7

    Followup: MachineOwner
     

    Attached Files:


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