Help and Support

Many apologies if this has already been flogged to death - did a search and found no solution - but there were similar posts - none of which worked for me.

The Help and Support Centre fails to load from the start bar, or double clicking helpctr.exe which is in the PC Health folder as expected. The required windows service "help and support" is running correctly. There are valid registry entries storing the folder path to helpctr.exe (in the binaries folder). A manually created shortcut to the executable will not work either. In all instances the mouse pointer brifly changes to an hourglass icon and then switches back to the standard windows pointer.

I have an HP Pavillion desktop running XP Media Centre Edition with software updates up to date. Virus checked full system today and ran Adaware and MS AntiSpyware - no problems.

Please help as this is very VERY frustrating - why wont the help centre open.

Thanks for any help offered.
Mike.

 

Hi Mike,

Have a look here, http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Should fix your Help and Support issue.

Steve