Help for a novice please?

Sounds like you have a piece of malware trying to call home. Yes, you should run the steps below:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

Yes! Run HJT as indicated in my previous message.

 

- Click Start > Run and type: cmd and then click OK! This brings up a command prompt window.
- At the command prompt opens, type the below command and then hit the enter key:

nail.exe /FullRemove

Close the command prompt window.


If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.

C:\WINDOWS\eqblnmdt.exe

After killing all the above processes, click "Back".
Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\eqblnmdt.exe
C:\WINDOWS\Bolger.dll
C:\WINDOWS\qhepcxcj.exe
c:\windows\system32\ispxmee.exe
C:\WINDOWS\svcproc.exe
c:\program files\180solutions <-- the whole folder
C:\Program Files\ISTsvc <-- the whole folder

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

Now reboot in normal mode and post a new HJT log. And tell me how things are working.

 

That's my fault! I forgot to include the lines for HJT to fix. I'll write a new procedure. Did you run the fix I gave you for nail. That step normally works without a problem but I see you still have it in your log.

Try this again:

Then also do the below:

Download and run the uninstaller: Aurora Uninstaller

 

After running the steps in message # 8, run these (now the complete procedure with nothing missing this time )

If you are using WinXP or WinMe, make sure you have system restore disabled (per the tutorial).
For all OS types, make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the "Open the Misc Tools Section" button on the open page. Then select "Open process manager" on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click "Kill process". Then click yes.

C:\WINDOWS\eqblnmdt.exe

After killing all the above processes, click "Back".
Then please click "Scan" and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: BolgerObj Class - {302A3240-4805-4a34-97D7-1645A0B08410} - C:\WINDOWS\Bolger.dll
O4 - HKLM\..\Run: [oHqXn] C:\WINDOWS\eqblnmdt.exe
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [qhepcxcj] C:\WINDOWS\qhepcxcj.exe
O4 - HKLM\..\Run: [Á³# K"h'þ9Óœ÷3rÅWC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\eqblnmdt.exe
O4 - HKLM\..\Run: [nkuefb] c:\windows\system32\ispxmee.exe

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\eqblnmdt.exe
C:\WINDOWS\Bolger.dll
C:\WINDOWS\qhepcxcj.exe
c:\windows\system32\ispxmee.exe
C:\WINDOWS\svcproc.exe
c:\program files\180solutions <-- the whole folder
C:\Program Files\ISTsvc <-- the whole folder

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now run Ccleaner (installed while running the READ ME FIRST). Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.

Now reboot in normal mode and post a new HJT log. And tell me how things are working.

 

You're welcome! Your log is clean. Now to help keep it that way make sure you complete the steps in the below thread.

How to Protect yourself from malware!