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help keeps popping up

Discussion in 'Malware Removal' started by nancymyers2000, Apr 11, 2005.

  1. nancymyers2000

    nancymyers2000 Private E-2

    I have been having thr exact same problem as described. I ran hijackthis as recommended. Here is my log file. Can you please tell me what to do next. This is driving me crazy! Thanks a bunch!

    Edit by chaslang: Unrequested, improperly run, log deleted.
    Last edited by a moderator: Apr 12, 2005
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do not hijack other users threads. We prefer to work one users problem in a thread. The thread you posted in was http://forums.majorgeeks.com/showthread.php?t=59453

    Please follow ALL the steps given there and please follow them properly. To make it easy on you I'll repeat them here:

    - Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    After doing ALL of the above you still have a problem:

    - Download HijackThis 1.99.1

    - Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

    - Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

    - Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

    - Run HijackThis and save your log file.

    - Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

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