Help-My computer keeps shutting off in safe mode while scanning with Norton Antivirus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by maryo, Aug 1, 2008.

  1. maryo

    maryo Private E-2

    I know I have a virus but can't find it. First I couldn't open any of the programs on my desktop. Then while in safe mode my computer keeps shutting off after a few minutes of scanning Norton or Spybot. It doesn't shut off unless I try to run these programs. Please let me know what you need to help diagnose the problem.
     
    maryo, Aug 1, 2008
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: Help-My computer keeps shutting off in safe mode while scanning with Norton Antiv

    Welcome to Major Geeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

    READ & RUN ME FIRST. Malware Removal Guide


    Note: If and only if you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    Starting your computer in Safe mode
     
    chaslang, Aug 1, 2008
    #2

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