Help needed, computer keeps freezing

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by rensmith, Feb 1, 2009.

  1. rensmith

    rensmith Private E-2

    Hi,

    I've been experiencing my computer running slower than usual & it constantly freezes, especially during startup. I had followed the instructions in the Spy Removal process and I had ran all the XP Cleaning Procedures and the SuperAntiSpyware didn't find anything to log. (I also tried looking for a some type of log, but couldn't find anything)

    I had attached the other logs.

    Please help! Any suggestions would be much appreciated!

    Thanks,

    RS
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. As stated in the Read and Run First instructions:
    You do however need to do this:
    Use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 2
    Viewpoint Media Player

    Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Reboot and download and install:
    Java Runtime 6

    Then post in the software section for further assistance with this issue.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:

     

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