HELP! PLEASE!, I tried doing what that READ & RUN ME post told me to do.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by kaeb, Sep 10, 2006.

  1. kaeb

    kaeb Private E-2

    hi, my computer is infected with stupid spyware, PLEASE HELP! ME!

    i have yellow balloon popus in my taskbar saying, Spyware Found: PSW.x-Virtrojan.

    I cant get rid of it. Please help, here is my Hijack log

    Edit by chaslang: Inline log removed. READ & RUN ME was not run!
     
    Last edited by a moderator: Sep 11, 2006
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Majorgeeks!

    Sorry but posting your log like that and seeing the contents reveals that you have not run the READ & RUN ME.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

      • [*]runkeys.txt - the log from GetRunKey.bat
        [*]newfiles.txt - the log from ShowNew.bat
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. kaeb

    kaeb Private E-2

    Weird Problem, maybe its malware

    hi, i have a problem with my computer. since i had the virus I could never connect to instant messaging or World of Warcraft. Now the computer is cleaned but still I cant connect to instant messaging(something about Key Ports) and world of warcraft (just unable to connect).

    I done everything the Run and Read Me told me except Panda ActiveScan, it didnt allow me to download and install ActiveX.

    Here Are all my logs. (except for Panda ActiveScan)
     

    Attached Files:

  4. kaeb

    kaeb Private E-2

    Re: Weird Problem, maybe its malware

    and here are the other Logs. Please Help Me, Thank You
     

    Attached Files:

  5. kaeb

    kaeb Private E-2

    Re: Weird Problem, maybe its malware

    hi, please help, this problem is really annoying. I've posted what was required except for Panda ActiveScan because it wont let me install ActiveX for some reason.
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: Weird Problem, maybe its malware

    Your logs do not show any signs of remaining malware.

    You just have a few things that your did not do while running the READ ME.
    1. You did not install the correct version of Spybot. Your version has not been used it 2 years.
    2. You did not update your Sun Java version and uninstall the all old versions.
    Uninstall Spybot, reboot, delete the C:\Program Files\Spybot - Search and Destroy folder, and then reinstall the correct version given in the READ ME.


    First install the current version of Sun Java from: Sun Java Runtime Environment

    Then uninstall the below old versions of software:
    J2SE Runtime Environment 5.0 Update 3
    J2SE Runtime Environment 5.0 Update 4
    J2SE Runtime Environment 5.0 Update 6

    For your other problems, try the Software (or Gaming) Forums.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds