Help!!! Spyware/Malware or XP Home Software

Welcome to Major Geeks!


The below is a direct quote from step 1 of the READ & RUN ME

You also need to uninstall Viewpoint Media Player as requested in step 1 of the READ & RUN ME.

Once you do this and then reboot. And then re-run MGtools to get a new MGlogs.zip file and attach it..... then we can start to help you.

 

All you need to do is what I just requested. You don't need to run everything again. Just put your PC into Normal Startup mode and uninstall Viewpoint Media Player. Then run MGtools again and attach the new MGlogs.zip file.

 

You should not be trying to delete the Recovery Console. We had you install this before using ComboFix. Having the Recovery Console could be a life saver if you ever get any serious infections that could be preventing your PC from booting. Having this installed is even more important if you do not have a bootable copy of your Windows CD which many people do not.

Is Desktop Maestro a trial program or did you purchase it? If just a trial, I suggest that you not purchase it and uninstall it now.


Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - (no file)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe (file missing)
O23 - Service: WinPPPoverEthernet - Unknown owner - C:\Program Files\WinPoET Broadband Connection\WrOS.EXE (file missing)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now goto this link Using MGtools and download the new version of MGtools.exe from the black bold print link in the first sentence. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

The malware you may have been finding at that point was most like just things in quarantine folders or in System Restore as your logs were basically clean and we were just doing some miscellaneous cleanup.