Help with removing malware

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

What detected what?

 

No malware.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

It would be best if you asked the guys and gals in software forum as I have no experience with either. Sorry.

 

Again, something to ask about in the software forum.

 

You are most welcome. Safe surfing!

 

Can you run MGTools.exe please (Following the instructions in the R&R - READ & RUN ME FIRST. Malware Removal Guide)

and attach the MGlogs.zip.

 

Press start > run > and type in services.msc

Is the Background Intelligent Transfer Service listed? If so what is it's status and start up type?

 

Yes. let me know what happens when you try please?

 

You can try. Does Windows Update work?

 

I think all the malware is gone, not sure what EMIsoft is finding, you would have to let me know. Let's use Combofix to try and get BITS back in place.

Download Combofix to your desktop. DO NOT run it yet!! You must first ensure all antivirus/antispyware is disabled.


Now we need to use ComboFix by sUBs

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

ClearJavaCache::
KILLALL::
Registry::
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,\
32,5c,73,76,63,68,6f,73,74,2e,65,78,65,20,2d,6b,20,6e,65,74,73,76,63,73,00
"DisplayName"="Background Intelligent Transfer Service"
"DependOnService"=hex(7):52,70,63,53,73,00,00
"DependOnGroup"=hex(7):00
"ObjectName"="LocalSystem"
"Description"="Transfers data between clients and servers in the background. If BITS is disabled, features such as Windows Update will not work correctly."
"FailureActions"=hex:00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,68,e3,0c,\
00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters]
"ServiceDll"=hex(2):43,3a,5c,57,49,4e,44,4f,57,53,5c,73,79,73,74,65,6d,33,32,\
5c,71,6d,67,72,2e,64,6c,6c,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Enum]
"0"="Root\\LEGACY_BITS\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001 

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Reboot, is Windows Update now working, and what is the start up type of Back ground Intelligent Transfer Service now?

 

Seeking advice, hang in there.

 

Let's try this for now - (Do you still have MGTools.exe?)

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
• analyse <-- this attempts to run HijackThis. Be sure to click the Accept button twice in the license agreement popup or it will just sit there and wait.

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

If that does not work, I have some more we can try. My aim is to get BITS service straightened out again, and eventually any other messed up services too.

 

The log file should be F:\MGlogs.zip.

The drive Windows is installed on is F and that is the drive where MGtools should be run from.

 

Uninstall the below please if still installed:

• Emsisoft Anti-Malware
• Spyware Terminator

 

• Click Start, click Run, type services.msc, and then click OK.
• In the list of services, right-click Automatic Updates, and then click Properties.
• In the Startup type list, click Automatic (if it is not already), and then click Apply.
• If Service status is set to Stopped, click Start, and then click OK.
• Right-click Background Intelligent Transfer Service, and then click Properties.
• In the Startup type list, click Manual, and then click Apply.
• If Service status is set to Stopped, click Start, and then click OK.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Right, BITS is back....so, let's get the rest sorted.

Download this file to your desktop.
Dhcp.reg

• Now please click Start, and type regedit into the search box.
• You should see a regedit.exe and icon appear in the Programs area of the Start Menu.
• Right click on regedit.exe and select Run As Administrator
• Then in the Registry Editor menu click File and select Import.
• Navigate to the Dhcp.reg file saved to your Desktop and double click it. Allow it to be added to the registry.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

After reboot, check to see if your firewall is working.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Try in safe mode please.

 

• Dynamic Host Control Protocol -DHCP- is NOT running
• Windows Firewall Service is NOT running
• and I no longer see BITS listed. (Back ground Intelligent Transfer Service)

Check in services again and let me know the status of each please and start up type?

 

Yes, you are precisely right, so that's that problem ended.

Not good, I need to keep trying to get that solved!

What happens when you go into services again and try to restart each of the two?

 

Forgive the fact this is taking so long, removing the malware is simple in comparison to mending all the chaos the malware caused. Again, my apologies that there is no instant quick fix.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

OK, everything looks great now!! Ready for final steps?

 

See the below from miscinfo.txt

Code:

SERVICE_NAME: Netman
DISPLAY_NAME: Network Connections
        TYPE               : 120  WIN32_SHARE_PROCESS (interactive)
        [B][COLOR=red]STATE              : 1  STOPPED 
[/COLOR][/B]                                (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 1067 (0x42b)
        SERVICE_EXIT_CODE  : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
 
SERVICE_NAME: SharedAccess
DISPLAY_NAME: Windows Firewall/Internet Connection Sharing (ICS)
        TYPE               : 20  WIN32_SHARE_PROCESS 
[COLOR=red][B]        STATE              : 1  STOPPED[/B][/COLOR] 
                                (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 1067 (0x42b)
        SERVICE_EXIT_CODE  : 0 (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0