Help with removing malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jlachey, Oct 25, 2013.

  1. jlachey

    jlachey Private First Class

    I am working on a computer that has some malware and I need help removing it. MG Tools would not run properly- it gave me a message saying 'access denied'. Rogue Killer won't let me upload the log file in this post, so I will upload it in a separate post. Thank you in advance to anyone who can help!
     

    Attached Files:

  2. jlachey

    jlachey Private First Class

    I am still getting an error message with the RK logfile saying it exceeds the forums limits for this filetype. What should I do?
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Put it into a ZIP file and attach that.

    Rerun Hitman Pro and allow it to fix all the Potentially Unwanted Programs. The reboot. After reboot, run a new scan with Hitman Pro and attach the new log.


    Make sure your protection software is disabled and then try running MGtools again.
     
  4. jlachey

    jlachey Private First Class

    Ok it worked this time.
     

    Attached Files:

    Last edited by a moderator: Oct 26, 2013
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not ZIP the RogueKiller file. You just renamed it to have a .ZIP file extension. I changed it to a real ZIP file.

    It appears that RogueKiller has become overly agressive in reporting these driver hooks. All of that stuff is just due to Sandboxie.


    Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Java(TM) 6 Update 23

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R3 - URLSearchHook: Vafmusic2 Toolbar - {7f3f960e-a836-45ca-8911-0accb522246e} - C:\Program Files\Vafmusic2\prxtbVafm.dll
    O2 - BHO: Vafmusic2 - {7f3f960e-a836-45ca-8911-0accb522246e} - C:\Program Files\Vafmusic2\prxtbVafm.dll
    O3 - Toolbar: Vafmusic2 Toolbar - {7f3f960e-a836-45ca-8911-0accb522246e} - C:\Program Files\Vafmusic2\prxtbVafm.dll

    After clicking Fix, exit HJT.


    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
     
    :Files
    C:\Documents and Settings\Jess\Local Settings\Application Data\Vafmusic2
    C:\Program Files\Vafmusic2
     
    :Reg
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7f3f960e-a836-45ca-8911-0accb522246e}]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{7f3f960e-a836-45ca-8911-0accb522246e}"=-
    [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{B8CF9DC2-8DA8-4CF5-BCBB-C79F73BCFE1D}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C8B8B7CE-93C9-4DC1-AA0E-C993F6E0CCD9}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  6. jlachey

    jlachey Private First Class

    I have done everything up to downloading OTM. Google Chrome is saying it is malicious- should I ignore the warning?
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes. Chrome is incorrect.
     
  8. jlachey

    jlachey Private First Class

    I was able to get OTM to run this time, but I wasn't able to save it to my desktop. It seems to have worked- please let me know if it didn't.
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  10. jlachey

    jlachey Private First Class

    Sounds good- thank you for your help!
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome Surf safely!
     

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