Hi All Its Been A While But Needing Help So Came To Those That Know.

Discussion in 'Software' started by ldylvsroses, Sep 30, 2016.

  1. ldylvsroses

    ldylvsroses Private E-2

    im trying to help a friend who recently became a widow. She cannot access her husbands laptops because she does not have passwords. I am trying to delete all info and do a complete refresh/ restore to its original files. It won't let me because I don't have password.its vista operating system from 2012. Not sure what other information you might need but any help would be greatly appreciated. I don't have any disks either.
    Thanks for your help
    MaryEllen
     
    ldylvsroses, Sep 30, 2016
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi MaryEllen

    It may be very difficult to do a refresh to factory settings in some cases unless you have a password or discs, but if you give us the make and model of laptop we maybe able to see if you can do a refresh to factory on this model, I did one for a friend who has a HP laptop the other week, could not do a Windows 8 refresh as no password but could do a complete wipe and restore to factory.
     
    DavidGP, Oct 1, 2016
    #2
    ldylvsroses likes this.
  3. ldylvsroses

    ldylvsroses Private E-2

    Complete wipe is actually what she wants to do since this was a work related laptop of his.
    Make = Toshiba
    Model = Satellite

    Thanks for your help
     
    ldylvsroses, Oct 1, 2016
    #3
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Do you know the model version of satellite? just as some have different methods of recovery
     
    DavidGP, Oct 1, 2016
    #4
    ldylvsroses likes this.
  5. ldylvsroses

    ldylvsroses Private E-2

    Satellite A215 ( is this what you need)
    Operating system is windows Vista home premium
     
    ldylvsroses, Oct 1, 2016
    #5
  6. ldylvsroses

    ldylvsroses Private E-2

    Any help please
     
    ldylvsroses, Oct 7, 2016
    #6
  7. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Try this:
     
    dr.moriarty, Oct 7, 2016
    #7
  8. ldylvsroses

    ldylvsroses Private E-2

    Thanks for replying. I did what you recommend
    Zero+power=beeped at me said press F12 =HDD Recovery
    Did nothing took me to Windows desktop
    Thanks for trying
    Still needing help
     
    ldylvsroses, Oct 8, 2016
    #8
  9. Eldon

    Eldon Major Geek Extraordinaire

    Eldon, Oct 9, 2016
    #9

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