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High Definition Audio Controller Device Stopped Working-Code(10)

Discussion in 'Software' started by blingz21, Jul 3, 2011.

  1. blingz21

    blingz21 Private E-2

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation

    System Manufacturer TOSHIBA
    System Model Satellite L505D
    System Type x64-based PC
    Processor AMD Turion(tm) II Dual-Core Mobile M500, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Insyde Corp. 1.10, 12/17/2009
    SMBIOS Version 2.6
    Windows Directory C:\windows
    System Directory C:\windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"

    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.75 GB
    Available Physical Memory 2.56 GB
    Total Virtual Memory 7.49 GB
    Available Virtual Memory 6.23 GB
    Page File Space 3.75 GB
    Page File C:\pagefile.sys

    No Sound...There is a yellow exclamation mark beside the High Definition Controller and a permanent x over the sound icon, also my usb ports have stopped working (I just want to focus on the sound now if possible). Thank you all in advance!.
  2. iain.t

    iain.t MajorGeek

    Hi and welcome to MG's,

    Uninstall audio driver through "programs and features" in control panel.
    Check device manager and make sure it is gone from there too.
    Restart computer. then go here for your Audio Driver......

    select your OS in the dropdown box then select sound in the dropdown box next to it then download Realtek Driver. Re-start your machine for it to take effect.

    Download the free, Speccy http://api.viglink.com/api/click?fo...s&txt=http://majorgeeks.com/Speccy_d6358.html then run Speccy and click File > Save as Text File, then attach the log as per instructions below (note: as Speccy also now lists more data it likely will have your Windows licence serial key also in the log, so look for Operating System and under that Serial Number and delete the code and Save the log)

    Then attach your log to your next post as per these instructions http://forums.majorgeeks.com/showthread.php?t=86880

    this will help in finding the correct chipset driver for your motherboard to assist me fixing the issue you are having with the usb ports to.

    iain.t :major
    Last edited: Jul 3, 2011
  3. walkingthree

    walkingthree Private E-2

    need help with "no sound"

    Attached Files:

  4. iain.t

    iain.t MajorGeek

    Exact Make and model of your machine please.

    iain.t :major
  5. iain.t

    iain.t MajorGeek

    Ok I think I have found the driver that you need....


    select your OS (win 7 64bit) from the OS dropdown box then select "sound" in the Categories dropdown box on the next page select to download the
    "Realtek Audio Driver for Windows 7 (32/64)(v6.0.1.5904; 09-04-2009; 69.55M)" follow the on screen instructions and let me know if you have your audio back.

    iain.t :major
    Last edited: Jul 14, 2011
  6. iain.t

    iain.t MajorGeek

  7. walkingthree

    walkingthree Private E-2

    thankyou for your suggestions for helping me. i tried them and still no sound. in device manager under sound, there is nothing.:cry
  8. iain.t

    iain.t MajorGeek

    Please run this utility for me please....


    this should indicate as to what audio card is in your machine.

    iain.t :major
  9. bcsilva

    bcsilva Private E-2

    Did you ever find a solution to the problem? I have a laptop that I'm working on that is having the exact same problems (audio and usb ports). I've tried removing the driver and installing the driver straight from Toshiba's site but no good.

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