Hoax sofware installed, computer generally slow, internet connection slow

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mondola, Sep 26, 2014.

  1. mondola

    mondola Specialist

    Logs attached.

    Thanks in advance.
     

    Attached Files:

  2. mondola

    mondola Specialist

    Last ones...
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
    Java 7 Update 17
    LPT System Updater Service
    RelevantKnowledge
    SpeedUpMyPC
    Yahoo Community Smartbar

    Now install the current version of Sun Java from:
    Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. Also if it asks if you want to install McAfee Security Scan Plus that you uncheck this too. You do not need to add these unncessary items and to your PC. Also just in case Oracle changes the Java installation in the future to possibly install other junk, uncheck all but just installing Java.
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.helperbar.com/?p=mKO_Aw...86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?p=mKO_Aw...86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.helperbar.com/?p=mKO_Aw...86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms}
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.helperbar.com/?p=mKO_Aw...86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms}
    O2 - BHO: Yahoo Community Smartbar (by Linkury)Engine - {31ad400d-1b06-4e33-a59a-90c2c140cba0} - mscoree.dll (file missing)
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
    O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files\Ask.com\Updater\Updater.exe"
    O4 - HKCU\..\Run: [Browser Infrastructure Helper] C:\Users\Alex\AppData\Local\Smartbar\Application\Smartbar.exe startup
    O23 - Service: LPT System Updater Service (LPTSystemUpdater) - Unknown owner - C:\Program Files\LPT\srpts.exe

    After clicking Fix, exit HJT.

    Please download OTM by Old Timer and save it to your Desktop.
    • Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
      (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
      the code box
    Code:
    :Processes
    explorer.exe
    :Services
    LPTSystemUpdater
     
    :Files
    C:\Users\Alex\AppData\Roaming\OpenCandy
    C:\Users\Alex\AppData\Roaming\Uniblue
    C:\Users\Alex\Desktop\Search.lnk
    C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Search.lnk
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Uniblue
    C:\Program Files\LPT
    C:\Program Files\RelevantKnowledge
    C:\Program Files\Uniblue
    C:\Users\Alex\AppData\Local\LPT\srptm.exe
    C:\Users\Alex\AppData\Local\LPT
    C:\Users\Alex\AppData\Local\Smartbar\Application\Smartbar.exe
    C:\Users\Alex\AppData\Local\Smartbar\Application\Lrcnta.exe
    C:\Users\Alex\AppData\Local\Smartbar
    C:\Windows\Tasks\SpeedUpMyPC Startup.job
    C:\Windows\Tasks\SpeedUpMyPC Maintenance.job
    C:\Windows\Temp\*.*
    C:\Users\Alex\AppData\Local\Temp\*.*
    
    [PUM.SearchPage] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://feed.helperbar.com/?p=mKO_AwFzXIpYRbkHo3StMBGUhCtXlT7G1muS_BRDXuH_N6dnG4YA4YYZwVDpIRq_AuYWXA9hdcdExU170MEdW5lS7hkG6V2If39zo2hpnjugU-6Fq0HUjoZcTbTxI337TyOsuYqfnOrcDsPfEwOKoDtIz-SA2fupecb5l7ungCwhLgPQqbpUpW6yGjbtfn86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms[/URL]}  -> FOUND
    [PUM.SearchPage] HKEY_USERS\S-1-5-21-16769807-1194030773-411507124-1000\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://feed.helperbar.com/?p=mKO_AwFzXIpYRbkHo3StMBGUhCtXlT7G1muS_BRDXuH_N6dnG4YA4YYZwVDpIRq_AuYWXA9hdcdExU170MEdW5lS7hkG6V2If39zo2hpnjugU-6Fq0HUjoZcTbTxI337TyOsuYqfnOrcDsPfEwOKoDtIz-SA2fupecb5l7ungCwhLgPQqbpUpW6yGjbtfn86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms[/URL]}  -> FOUND
    [PUM.SearchPage] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://feed.helperbar.com/?p=mKO_AwFzXIpYRbkHo3StMBGUhCtXlT7G1muS_BRDXuH_N6dnG4YA4YYZwVDpIRq_AuYWXA9hdcdExU170MEdW5lS7hkG6V2If39zo2hpnjugU-6Fq0HUjoZcTbTxI337TyOsuYqfnOrcDsPfEwOKoDtIz-SA2fupecb5l7ungCwhLgPQqbpUpW6yGjbtfn86UQIo1O66GVvflWES7bSa-G4WTA,,&q={searchTerms[/URL]}  -> FOUND
     
    
    :Reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "Browser Infrastructure Helper"=-
    [HKEY_USERS\S-1-5-21-16769807-1194030773-411507124-1000\Software\Microsoft\Windows\CurrentVersion\run]
    "Browser Infrastructure Helper"=-
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
    "DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}]
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
      ) and choose Paste.
    • Now click the large [​IMG] button.
    • If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
    • Close OTM.
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.

    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • the JRT.TXT log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. mondola

    mondola Specialist

    Done. Logs attached.

    OTM paused before the:

    And put a message stating a numerical value was expected.

    I clicked the Move IT button again to continue, but the log file doesn't seem complete (it only contains stuff from [PUM...] onwards.

    Hope you can see whether it's all ok.

    Generally seems a lot better.

    After resetting IE and uninstalling and reinstalling Chrome, everything seems a lot better. Lot less pop ups !

    :)
     

    Attached Files:

    Last edited: Sep 27, 2014
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry! Those were lines I was supposed to remove. I had put them in there while wbuild up the fix and they were not needed anymore and were not in the syntax that OTM wanted. No matter. The fixed working anyay.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds