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How do I fix an error code 1392

Discussion in 'Hardware' started by GEEK WANNABE, Aug 9, 2010.

  1. GEEK WANNABE

    GEEK WANNABE Private E-2

    I have an HP laptop and it's getting an error code 1392. It trys to boot up and just before I get the desktop page to show, I get a blue screen and and a box stating, loadkey failed with error code 1392. It's my daughters laptop and I need to get it working so she can have it for school and I can't afford another one. I'm a little computer savvy. Help please.
     
  2. thesmokingun

    thesmokingun MajorGeek

    is there a numeric type error code that goes along with it as well? (i.e. 0x0000009c, or something like it? )

    also, what operating system is it. Can you boot into safemode?
     
  3. plodr

    plodr Major Geek Super Extraordinaire

    Last edited: Aug 9, 2010
  4. GEEK WANNABE

    GEEK WANNABE Private E-2

    There is a sequence of numbers that follows that error code but I can't make them out on the screen. I'm running Vista and i can't get into safe mode without the error code popping up. I checked everywhere for an answer before coming here I'm miffed.
     
  5. plodr

    plodr Major Geek Super Extraordinaire

    Again I ask, What model is the HP laptop?
     
  6. GEEK WANNABE

    GEEK WANNABE Private E-2

    It's an HP Pavilion that's about 1 1/2 old.
     
  7. plodr

    plodr Major Geek Super Extraordinaire

    Still doesn't help. Do you know how many models there are? I'm not about to search until I know the exact model.
     
  8. GEEK WANNABE

    GEEK WANNABE Private E-2

    Ok I'm going to bring this to the top because I still haven't fixed the problem and My daughter needs a laptop. The model is HP Pavilion DV4-1125NR. Stil can't get rid of the error and I can't afford a new laptop. Pleas help.
     
  9. hrlow2

    hrlow2 MajorGeek

  10. plodr

    plodr Major Geek Super Extraordinaire

    Scroll to Symptom: Error Message on Blue Screen
    http://h10025.www1.hp.com/ewfrf/wc/...product=3795293&tmp_track_link=ot_search#N820

    Possible cause: There is a conflict when loading drivers and services.
    Can usually be resolved by installing updated drivers or changing the loading sequence.

    and this
    http://h10025.www1.hp.com/ewfrf/wc/...c=en&product=3795293&tmp_track_link=ot_search

    Then this for the Windows error of 1392
    1392 The file or directory is corrupted and unreadable.

    Sounds like a repair install of the OS would be the way to go.
     
  11. GEEK WANNABE

    GEEK WANNABE Private E-2

    I can't install that program because the laptop doesn't boot up. I only get the blue screen.
     
  12. sach2

    sach2 Major Geek Extraordinaire

    Do you have any recovery options by hitting F11 during the Compaq/HP logo screen?

    [It looks like 1392 has to do with file system corruption] If you have no recovery discs and F11 gives you no options then maybe try to download and burn the Vista Recovery disc that will let you run a chkdsk command to attempt to fix errors. http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ It looks like you would want the 64bit option. It looks like they charge for direct download now--are you familiar with using torrents?
     
  13. GEEK WANNABE

    GEEK WANNABE Private E-2

    No I don't have no recovery discs and If I try to boot up by pressing f11, it still goes to the blue screen and the error code. I never tried a Torrent but I'm willing to. Any advice?
     
  14. sach2

    sach2 Major Geek Extraordinaire

    Torrents are really fairly simple. Since you are just downloading the one torrent no need to worry about optimizing settings.

    Just get utorrent and install go with the defaults as far as speed goes. There are plenty of people sharing that file so no need to optimize. Then go to the neowin site and click the Vista 64 recovery disc torrent option. It should download the tiny file and either open it in utorrent or you can double-click the downloaded .torrent file and it should open in utorrent. Let utorrent begin downloading. It takes a while to download but with the high number of people sharing it should not be much slower than a direct download would be.

    I'm out for a couple of hours but post back with any problems with getting the torrent started. [I think since utorrent went commercial there may be something like a toolbar offer in the installer. So read the screens carefully during install to say no to any toolbars or extras.]
     
  15. GEEK WANNABE

    GEEK WANNABE Private E-2

    I got the file on to disc and I'm installing it. It gave me an option to a repair which I picked and then I rebooted but nothing changed so I reinstalled the disc and choose the option of running windows recovery and starts up but wants my product which I don't have and can't find. So now I'm stuck.
     
  16. GEEK WANNABE

    GEEK WANNABE Private E-2

    Is there a way to look up the product key in bios or someplace else?
     
  17. sach2

    sach2 Major Geek Extraordinaire

    I was going to suggest just using the command line option to do a chkdsk /r. The command line option is under "Repair".

    I don't think that disc can actually install Vista it is just the recovery part of the installation CD. You should have a sticker on the bottom of the laptop with a 25 digit key but I'm not sure the disc will accept it.
     
  18. GEEK WANNABE

    GEEK WANNABE Private E-2

    Yes the product is under the laptop but it is worn out. So you suggest i do command prompt through DOS? It seems like I can't even get into DOS. Maybe I'm doing something wrong. OK. I'm lost.
     
  19. sach2

    sach2 Major Geek Extraordinaire

    I have never used that disk but it should have a command line DOS option in the Repair section. It would be similar to Recovery Console for XP.

    It should not need a key code. [I'm downloading a copy of the disc to see the options]
     
  20. sach2

    sach2 Major Geek Extraordinaire

    Let's see you get to the first screen for Choose language and go to Next.
    Then at the bottom left you choose Repair.
    Does it find your Vista Installation?
     

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